Ray Catena Audi of Freehold - Service Center

Rob was extraordinarily helpful and professional .He kept me abreast of my vehicles progress. When the car was completed , all the paperwork was explained. Great experience . As a physician I can appreciate me abreast of my vehicles progress. When the car was completed , all the paperwork was explained. Great experience . As a physician I can appreciate this. More

I visited Freehold Audi to get a new battery in my Q3. While it was being serviced I approached Kiki, my previous salesperson. I was interested in the Q5 as my lease was going to be up in May 2020. Kiki i While it was being serviced I approached Kiki, my previous salesperson. I was interested in the Q5 as my lease was going to be up in May 2020. Kiki is such a friendly and knowledgeable salesperson with great hair that I left my Q3 in the service department and went home with a 2020 Q5. Thanks so much Kiki! More

Phenomenal service! From Rob the service manager to John the service Rep. The General Manager Rich oversees everything. The girl at the front desk made me cappuccino while I waited for my tire to be changed the service Rep. The General Manager Rich oversees everything. The girl at the front desk made me cappuccino while I waited for my tire to be changed. I enjoy coming in for service. When I drove home I noticed a treat bag with water etc. Ray Catena Audi is like no other! I would never purchase a vehicle from any other dealership. They spoil me! Thank you!! More

Audi dealership in Freehold NJ is a class act .. The dealership is managed professionally, the sales staff is knowledgeable and willing to work with you. The showroom is modern and able to display many dealership is managed professionally, the sales staff is knowledgeable and willing to work with you. The showroom is modern and able to display many vehicles for you to chose from. Highly recommended .. More

Great Customer Service I have been pleased with my purchase since the moment I drove my car off the lot. Have done two oil changes with some recall repairs (nothing major) - I have been pleased with my purchase since the moment I drove my car off the lot. Have done two oil changes with some recall repairs (nothing major) - always done in a timely manner. ALL employees are polite and courteous in service. Wait area offers snacks, bagels, coffee, free wifi - I don't mind waiting, and there is a big screen tv. I was very disappointed they no longer have French Vanilla in the coffee machine. Oh, there was one rude female employee I forgot, she sits on the sales floor, by the other coffee machine. I strolled over to check that machine for French Vanilla and when I asked if they still had it, she was a little snippy in her reply - that they stopped offering it. In my professional opinion, her reply could have been I will let management know it was requested. Since the rest of the staff is so customer service savvy, her reply was not what I expected. More

I don’t think anyone would be looking forward for their service appointment. It was a pleasant experience. I waited for about 40 minutes until the car was done, all the service completed and the car washed service appointment. It was a pleasant experience. I waited for about 40 minutes until the car was done, all the service completed and the car washed as it is new again. Above all, I found a nice goody bag for the road. Thank you Freehold Audi. It’s a pleasure doing business with you. More

The whole experience from walking in to driving out with a new vehicle was outstanding. Would definitely recommend to others. The Managment team was also great. a new vehicle was outstanding. Would definitely recommend to others. The Managment team was also great. More

A3 Recall Mike took great care of me! He was quick to address my recall needs The loaner was ready quickly and Mike was very accommodating Thanks! Mike took great care of me! He was quick to address my recall needs The loaner was ready quickly and Mike was very accommodating Thanks! More

Extremely Accommodating Tony Watson was very helpful in having my 2016 A6 serviced and went above and beyond to repair a brake condition and to make it even better Audi did n Tony Watson was very helpful in having my 2016 A6 serviced and went above and beyond to repair a brake condition and to make it even better Audi did not charge me for the repair. Thanks again Tony More

Excellent service dealer. Great service dealer for my Audi on my last visit. Looking forward to my next this Friday. Totally trust the service team and feel comfortable after Great service dealer for my Audi on my last visit. Looking forward to my next this Friday. Totally trust the service team and feel comfortable after their inspections/maintenance/repairs. More