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Ray Chevrolet

Fox Lake, IL

Overview
Employees
Reviews
Vehicles
4.7
4,681 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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39 U.S. 12

Fox Lake, IL

60020

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Showing 4,681 reviews

December 20, 2022

Hugo Ayala in Sales did a great job of finding me a vehicle that had everything I wanted in it. This was my very first time buying a new car from anywhere and Hugo really helped the process of buying More

by Jason D
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hugo Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Ray Chevrolet responded

Jason, thank you from the bottom of our hearts for this thoughtful review! Hugo deserves all the credit. He is truly a gem of a person and an exceptional advocate for his clients. We're thrilled your first new car buying experience was with Hugo at Ray Chevrolet. Congratulations and enjoy your holiday travels in your new Chevy!

December 19, 2022

Great advisor TJ Burke, last visit. Could have been better. Exhaust issue i will be coming in soon to correct. More

by Steven bolz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Liz Frohling
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Ray Chevrolet responded

Hi, Steven. We're sorry your recent visit wasn't up to par. TJ certainly is a great service advisor and we'd like to think there is something we can do to resolve this 1-star experience you had. Please reach out to George Gigovski, our General Manager, at 847-587-3300, at your convenience. We would like to do all we can to make sure you have a positive outcome to your vehicle's issues.

Dec 21, 2022 -

Steven bolz responded

I am coming in the 28thto get oil change and rotation . What was to fix exhaust a bolt which they fixed supposedly on exhaust. Which was no charge at the time still leaks, noisy. When i called asked to fix, said replace other bolt and gasket, thats it. Quoted a 100.00 to replace, its right past converter simple when in the air. maybe it was not tightened enough first time. Im driving 70 miles round trip for . I really dont need oil change now but am doing because this, winter here. can we meet half way on quote to fix, seems alot for a gasket and bolt please. I have purchased 3 vehicles from you, i am loyal even though the distance. To my friends i have recommended your business and brought you customers. Please help resolve this.

December 19, 2022

They seem to only care about the bottom line. My salesperson was great and easy to work with, but that're about the only thing I was happy with. They wouldn't let me use my family GM employee dis More

by RMH1675
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Justin Wiesenmayer
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Dec 20, 2022 -

Ray Chevrolet responded

Thank you for sharing your opinion with us about what you liked and didn't like about your dealership experience. We're sorry our efforts failed to meet with your complete satisfaction. We would actually like to hear more from you, if you wouldn't mind reaching out to George Gigovski, our General Manager, at 847-587-3300. It's important to us to be empowered to serve you better. Your situation could be a learning experience for our team. Thanks for your time.

December 16, 2022

The whole process was simple and easy with no hidden surprises or setbacks . Everyone was great More

by CHAD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hugo Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Connolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Ray Chevrolet responded

Thanks so much, Chad! Your complete satisfaction means everything to us. We are so happy Hugo and Alex showed you a truly amazing dealership experience. We wish you all the best with your new Chevrolet and thank you for choosing Ray Chevrolet to fulfill your automotive wish list!

December 16, 2022

71 years old…. never dealt with a salesman before….Family Ford Dealership…. Older brothers would just ask what color I would like …Gabe did a good job More

by JOESCHWISTER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe crump
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Ray Chevrolet responded

Joe, thank you for sharing positive feedback with us about your dealership visit with Gabe! We're delighted Gabe provided you with an accommodating visit and made sure your needs and wants were prioritized. Congratulations on your new Chevy and best wishes to you for all of your upcoming travels, until we meet again.

December 15, 2022

They are trustworthy , care about the customer and are fair. Everyone is pleasant and knowledgeable. We travel a good distance to go to this dealer - it’s worth it to us. More

by free8614
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul McReynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Ray Chevrolet responded

Thanks so much for the 5-star review! We sincerely appreciate you making the drive to come see us and we're honored to have your trust and kind sentiments. Please don't hesitate to give us a call if there is ever anything we can assist you with. It is always our pleasure!

December 13, 2022

John was very helpful with the lease. He was engaging and explained what was happening. He explained in easily understandable terms and kept my wife an I engaged during the process. More

by mpschaar13
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
John Lesniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2022 -

Ray Chevrolet responded

Thanks for the 5-star review of John and congrats on your new lease! We're so happy John made the process informative and easy to understand. If you or your wife ever have any questions, you are always welcome to reach out to us. We hope you enjoy your new Chevy and wish you the safest of travels until we see you again!

December 13, 2022

Everyone at the dealership has been very helpful. Have been a customer for years and have interacted with all departments More

by mibesaam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe crump
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2022 -

Ray Chevrolet responded

That's wonderful! Thank you for letting us know how pleased you have been with Ray Chevrolet for all these years. We truly appreciate your loyalty. If there is ever anything we can do to serve you better, please let us know. We look forward to serving you for years to come!

December 12, 2022

Chris went above his job to help me out! He was able to find a part and save me some money! thanks chris and the people that fiked my car! More

by HALLIE5701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Freibauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2022 -

Ray Chevrolet responded

Thank you for stopping by to share your 5-star review of Chris! We are absolutely delighted to know he was so helpful in getting your car back into proper shape to get you safely back on the road. Best wishes to you for the safest of travels, until we meet again!

December 11, 2022

Love it, very friendly Great customer service and also great cars and great people all in all More

by chefhuber21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2022 -

Ray Chevrolet responded

Thanks so much for your kind words! We're happy your experience with us has always been so pleasant. We sincerely appreciate your business and your thoughtful feedback. Please let us know if the Ray Chevrolet team may ever assist you with any automotive needs. It is always our pleasure!

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