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Ray Seraphin Ford

Rockville, CT

4.3
71 Reviews
From our fierce commitment to providing excellent customer service to our commitment to helping drivers get behind the wheel of a new vehicle, drivers can look to the Ray Seraphin Ford Inc team with confidence. With so many dealerships to choose from, we understand that the options might be a bit overwhelming. Fear not, Ray Seraphin Ford Inc goes above and beyond the average dealership to provide Connecticut drivers with a modernly efficient, classically enjoyable experience. Whether you're from Vernon Rockville looking to find a new Ford model, or you're looking to get your vehicle serviced, the Ray Seraphin Ford Inc team can help!
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100 Windsor Ave

Rockville, CT

06066

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Showing 71 reviews

April 06, 2026

Jeff notified me when part arrived. He made sure to have a loaner car avalable when I dropped her off. We used the car until service was completed. No problems. More

by harriet_bronson
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jeff Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2026 -

Ray Seraphin Ford responded

It’s wonderful to hear that Jeff kept you informed when the part arrived and arranged a loaner for your EcoSport. We’re glad the service went smoothly and without any hiccups. Thank you for the five-star rating. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 31, 2026

Excellent staff and helpful. They were able to accommodate my schedule and great service. Staff was very knowledgeable. More

by Thomsonm16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Ensign Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carla Rodrigues
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Lesniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2026 -

Ray Seraphin Ford responded

Thank you for sharing your experience with your Ford Explorer service. We’re glad our team could work around your schedule and provide knowledgeable, helpful assistance. We look forward to supporting you again. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 27, 2026

Communication issues,phone calls not being returned,requests are not resolved.Would Not recommend this dealership to anyone! More

by Contractor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alan MacDonald
1.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Caney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2026 -

Ray Seraphin Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 26, 2026

Jeff understood exactly what I wanted great help with pricing and customer service thanks for all your help More

by sandiscr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Ensign Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2026 -

Ray Seraphin Ford responded

We’re glad Jeff understood exactly what you needed during your Ford Ranger service. It’s rewarding to hear our pricing and support met your expectations. Thank you for sharing your feedback. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 25, 2026

I don’t usually write reviews, but this experience absolutely deserves one. I just picked up my made to order Ford Raptor from Ray Seraphin Ford, and I can confidently say this was one of the best More

by Al S.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Bertrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2026 -

Ray Seraphin Ford responded

Thanks for sharing your experience with your new Ford. We’re thrilled Jason provided professional guidance and clear communication throughout the ordering process. It’s great to know your truck exceeded expectations from build to first drive. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 25, 2026

The Salesman and Dealership helped me find The Ford F250 that I wanted. I took them no time all to find it…Thank You More

by itileright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Corriveau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Ensign Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carla Rodrigues
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Lesniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2026 -

Ray Seraphin Ford responded

Thank you for letting us help you find the Ford F-250 you wanted. We're happy to hear the process was quick and straightforward. We appreciate the 5-star rating and look forward to serving you again. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 20, 2026

The work was completed in a timely fashion The employees were wonderful at the front desk I would recommend their facility More

by fleming221955
Recommend Dealer
Yes
Employees Worked With
Carla Rodrigues
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carla Rodrigues
Mar 20, 2026 -

Ray Seraphin Ford responded

Thank you for highlighting the prompt service on your Ford Fusion and the warm welcome from our front desk team. We appreciate your recommendation of our facility. We look forward to serving you again. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 15, 2026

Great buying experience with helpful staff all around. Matt, Jason and Al all gave me top notch attention and assistance when picking out my new vehicle and even helped secure a rebate after the purchase. More

by James.d.tinson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Bertrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Sussman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2026 -

Ray Seraphin Ford responded

Matt and Jason are thrilled they could assist you in choosing your new Ford Explorer. It’s rewarding knowing our team also helped secure a rebate after your purchase. Thank you for sharing your experience with us. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 14, 2026

I appreciate that they squeezed me in earlier than they originally stated they could. Although the communication seems to break down somewhere between the customer and the service technician. More

by KNPETRY
Recommend Dealer
Yes
Employees Worked With
Ashley Lesniak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Lesniak
Mar 16, 2026 -

Ray Seraphin Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 14, 2026

Bruce Ensign Jr, was very good on servicing our vehicle! Does excellent work. Appreciate his work More

by SUPERCREW7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Ensign Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2026 -

Ray Seraphin Ford responded

We’re thrilled Bruce’s expertise shone through while working on your Ford Escape. It means a lot to hear you found his service excellent. We appreciate your trust and look forward to your next visit. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

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