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Ray Seraphin Ford

Rockville, CT

Overview
Employees
Reviews
Vehicles
4.3
101 Reviews
From our fierce commitment to providing excellent customer service to our commitment to helping drivers get behind the wheel of a new vehicle, drivers can look to the Ray Seraphin Ford Inc team with confidence. With so many dealerships to choose from, we understand that the options might be a bit overwhelming. Fear not, Ray Seraphin Ford Inc goes above and beyond the average dealership to provide Connecticut drivers with a modernly efficient, classically enjoyable experience. Whether you're from Vernon Rockville looking to find a new Ford model, or you're looking to get your vehicle serviced, the Ray Seraphin Ford Inc team can help!
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100 Windsor Ave

Rockville, CT

06066

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Showing 101 reviews

June 12, 2026

Knowledgable and professional staff, made the process of buying a vehicle smooth and enjoyable. Thank you! More

by MD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Sussman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2026 -

Ray Seraphin Ford responded

Thank you for sharing your experience. Matt and our team are pleased to know that our staff’s expertise and professionalism made your buying experience smooth and enjoyable. Congratulations on your new Ford and we appreciate your trust in us. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

May 29, 2026

Our experience with Ray seraphins service has always been excellent. And as usual it was this time. Everyone I encountered was friendly. Helpful and kind. Not only is the service excellent, but the treatment More

by theperretts
Recommend Dealer
Yes
Employees Worked With
I don't know her name but she checks people in at the service desk.
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May 29, 2026 -

Ray Seraphin Ford responded

What a pleasure to hear that our team provided friendly and attentive service for your Ford Escape. We appreciate your praise for the way we welcome and support every customer. We look forward to helping you again soon. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

May 29, 2026

The dealership and service department/ customer service is very good. I have 2 older ford's one 10yrs old and the other 16 yrs old. More

by simardfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know the name
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May 29, 2026 -

Ray Seraphin Ford responded

Thank you for the five-star review. We’re pleased our service department provided attentive care for your Ford Fusion and your 10- and 16-year-old Fords. We look forward to servicing them again. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

May 29, 2026

I would not go back there and would not recommend it to anyone, management is unreliable and unprofessional, have a nice day. More

by Contractor
Recommend Dealer
No
Employees Worked With
Alan MacDonald
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2026 -

Ray Seraphin Ford responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

May 26, 2026

My sunroof still isn’t fixed after three visits. Parts delay no technician poor communication More

by dianebythesea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce Ensign Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Lesniak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Pierce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Celina Brijmonah
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2026 -

Ray Seraphin Ford responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

May 25, 2026

Purchased a 2026 Ford Explorer on May 22nd. The process was quick and painless. Would highly recommend Matt and Ray Seraphin Ford. More

by Pattyo9292
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Bertrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Sussman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2026 -

Ray Seraphin Ford responded

It’s fantastic to hear your Explorer purchase was efficient and stress-free. We appreciate your recommendation of Matt and are glad the process was quick. Enjoy your new 2026 Ford Explorer and let us know if we can help in the future. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

May 21, 2026

Friendly staff. Work is done in a timely manner. Good explanation of work to be done on vehicle. More

by gerrymiller1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Lesniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2026 -

Ray Seraphin Ford responded

Ashley and our team are glad to have provided friendly and timely service with clear explanations for your Ford Fusion. Thank you for sharing your positive experience and we look forward to assisting you again. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

May 20, 2026

Vehicle not assembled properly resulted in severe oil leak and loss of power. See emails and photos sent to Bensign@seraphinford.com More

by WER82
Recommend Dealer
No
Employees Worked With
Ashley Lesniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Lesniak
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May 23, 2026 -

Ray Seraphin Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue, or if you'd like to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

May 19, 2026

1. They didn't receive my online appointment i made. 2. I went in on Saturday. Paid over $300 to get a quote. Was told i would get estimate on Monday. Never got it. Called Tuesday to get estimate. Still have More

by pekos
Recommend Dealer
No
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May 20, 2026 -

Ray Seraphin Ford responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

May 14, 2026

Our salesman, Ray, found exactly the car we were looking for, got it for us promptly, took care of a couple of minor issues, and taught us how to use all the bells and whistles. More

by metal-music33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Bertrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Corriveau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2026 -

Ray Seraphin Ford responded

We’re thrilled that Ray helped you secure the ideal Ford Bronco, addressed those minor issues, and guided you through its advanced features. Thank you for the five-star rating and for trusting us, and if there’s anything else we can do, just let us know. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

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