Ray Skillman Westside Auto Mall

Awesome Couldn’t have been better ! Jami was extremely friendly and a pleasure to see at 7:30 in the morning. Before I knew it I was driving home. Perfect !! Couldn’t have been better ! Jami was extremely friendly and a pleasure to see at 7:30 in the morning. Before I knew it I was driving home. Perfect !! More

Excellent service Excellent, they went over the service I was having done. As well as up coming service that I would need and the time frame the service should be done. Excellent, they went over the service I was having done. As well as up coming service that I would need and the time frame the service should be done. Very professional and friendly. I appreciate the time and thoughtfulness. . More

New Mazda6 Signature This was our first time buying a new Mazda. We stopped by the Skillman dealership on the Saturday right after closing. John Bland a salesman came out This was our first time buying a new Mazda. We stopped by the Skillman dealership on the Saturday right after closing. John Bland a salesman came out and worked with us well after closing time. We came back the following Monday and we're undecided on which car to buy so sales manager Barry Morris told us to take one of the Mazda6 home to try out. We ended up buying a Mazda signature. Very good experience with everyone involved. No pressure very easy to deal with. Financing was handled very efficiently and process was very quick. I would highly recommend this dealership and the people working there. More

They always perform! Back-up camera needed replacement, in-addition to testing the performance of the A/C on my eight year old Sorento. Lyndsay, my service representative, Back-up camera needed replacement, in-addition to testing the performance of the A/C on my eight year old Sorento. Lyndsay, my service representative, said the required service would take an hour and a half. They finished a few minutes early! All systems go! More

Manager Patrick and Salesman Henry were wonderful! From the first phone call that was returned, we were very impressed. Jeff called us with a no nonsense deal on a new Hyundai Elantra, and Henry immed From the first phone call that was returned, we were very impressed. Jeff called us with a no nonsense deal on a new Hyundai Elantra, and Henry immediately took us on a test drive when we arrived at the dealership. He helped us determine precisely which Elantra we wanted through his excellent knowledge of the vehicle, and made sure the car we decided upon arrived at the dealership as soon as possible, with only 37 miles on it. He cleaned the car perfectly, and sent us off in it understanding the vehicle, and very excited about the purchase we'd made. We were greatly impressed with both Henry and Jeff. The only concern we had was the way we seemed pressured by the financial person, Bryan?, to purchase additional "warranty" products. We expressed that we wanted to pay in cash. He helped us understand how to do that very well. We did feel pressured, however, to purchase extended warranty products after we expressed we were uninterested. There was also a $250 charge for "vehicle security on the lot" and "theft insurance" that was added to the bill. I caught it when Henry was explaining the bill line by line (very thoroughly), and Henry and Jeff assured us it would be removed. The financial person, however, who was ultimately responsible for removing it, made that process more difficult and time consuming than it had to be, It was unfortunate. We know the dealership makes money on those products, but we were not interested in them -- our decision should have been accepted outright with a smile, so he could move on to the next sale. He was cordial and kind, not gruff, but the pressure seemed silly. All it did was annoy us and waste our time -- we weren't going to purchase the extra products anyway. But overall, it was an EXCELLENT experience -- we intend on using the dealership for service when we can for our new car, and would buy another car from Jeff and Henry any day. Thank you both!!! More

Optimal recall Great communication from the start to finish of the visit. Left the car the night before and they called when they got the car inside and started the Great communication from the start to finish of the visit. Left the car the night before and they called when they got the car inside and started then call at the mid point and when they where finished. Very happy with the service. More

Service on my Outlander From scheduling to finish, getting any service done is a breeze, and I enjoy coming down from Kokomo to get any regular maintenance completed. Patrick From scheduling to finish, getting any service done is a breeze, and I enjoy coming down from Kokomo to get any regular maintenance completed. Patrick is awesome! More

Friendly service deparetment The service was friendly, let me know other areas on the car that may need service in the future. Clean waiting area and free refreshments The service was friendly, let me know other areas on the car that may need service in the future. Clean waiting area and free refreshments More

Service visit Great experience with Ali. I didn’t know my tail light was out and they found a nail in my tire and fixed it before anything bad happened to me. Very Great experience with Ali. I didn’t know my tail light was out and they found a nail in my tire and fixed it before anything bad happened to me. Very appreciative of all. More

Always Superior Service Lyndsay Williams and Jami Phillippe have always provided the most friendly superior customer service experience on every visit, and this time was no e Lyndsay Williams and Jami Phillippe have always provided the most friendly superior customer service experience on every visit, and this time was no exception. Jami was just as awesome as ever. The window tint and door edge and handle pocket protectors all look fantastic! Really loving my new ride! More