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Regal Kia Lakeland
Lakeland, FL
4,945 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,946 reviews
September 04, 2023
My experience leaves me in question . Twice in the last few years the work that was supposed to be done wasn't . Regal had no problem charging me . Tell me how you would rate a company or Twice in the last few years the work that was supposed to be done wasn't . Regal had no problem charging me . Tell me how you would rate a company or business ? It would be nice to get a response from you about that . More
by acdckiss93
Verified CustomerEmployees Worked With
Other Employees :
Sonny Glover, Kelsey Johnson, Levi Dillard, Carlos Iona, Genesis Cruz
September 03, 2023
Got the appointment same day, service was quick. ( you had a staff meeting, so I suspect that it would have been longer without the meeting. Thanks v ( you had a staff meeting, so I suspect that it would have been longer without the meeting. Thanks v More
by JWELCH9
Employees Worked With
I don’t remember
September 02, 2023
Excellent customer service! Happy with timing and communication. Having more work done soon due to good experience. Happy with timing and communication. Having more work done soon due to good experience. More
by lgenninger1
Employees Worked With
September 02, 2023
Very attentive to your needs and keeps you informed with what’s going on with your vehicle . what’s going on with your vehicle . More
by alnieta60
September 01, 2023
Always courteous and vary helpful. Very clean waiting area with refreshments and clean restrooms. I rate it 10 Very clean waiting area with refreshments and clean restrooms. I rate it 10 More
by Jerry Mills
Employees Worked With
Other Employees :
Lizzy Moran, Pedro Jenner, Gabe Dejesus
September 01, 2023
Excellent customer service. I always have a good experience with Regal Kia. Quick, and they do a great job! I always have a good experience with Regal Kia. Quick, and they do a great job! More
by JOHELENE.SMITH
Employees Worked With
Other Employees :
Kelsey Johnson, Carlos Iona, Genesis Cruz
September 01, 2023
It took a week for someone to let me know what was wrong with my car, the two weeks for the job to be completed and NO ONE NOTIFIED ME IT WAS DONE! Plus I asked for the breaks to be done and THEY WEREN’T EV with my car, the two weeks for the job to be completed and NO ONE NOTIFIED ME IT WAS DONE! Plus I asked for the breaks to be done and THEY WEREN’T EVEN DONE! Now I have to wait longer for that to get done! It was no communication! Extremely poor customer service! More
by keri.philson
Employees Worked With
September 01, 2023
Fadhil was great! The process didn’t take too long and I actually got the car I wanted! I got a great deal with on some concerns I had. My husband and I will be back f The process didn’t take too long and I actually got the car I wanted! I got a great deal with on some concerns I had. My husband and I will be back for a third Kia. More
by Desir.ashanka
Employees Worked With
Fadhil Zein
August 31, 2023
These people are liars they try to force me to sell my van by telling me it would cost 11,000.00 to fix my engine..Then after I refused. They trumped up storeing fees to get money and put the price so hig van by telling me it would cost 11,000.00 to fix my engine..Then after I refused. They trumped up storeing fees to get money and put the price so high so I wouldn't be able to get my van back..these people are scammers beware..They are so full of it!!!!!! I'm furious More
by Jhoffenden
Employees Worked With
Other Employees :
Kelsey Johnson, Carlos Iona, Genesis Cruz
