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Regal Kia Lakeland
Lakeland, FL
4,921 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,921 reviews
December 04, 2022
I was ready to buy a car today at this dealership. Victor was great and assured us we would come to an agreement on the terms. It was when the sales manager (Jorge I believe) came in acting extremely Victor was great and assured us we would come to an agreement on the terms. It was when the sales manager (Jorge I believe) came in acting extremely rude and told my wife and I that he did not need to sell cars and we could leave if we were not ready to accept the very first offer he placed in front of us. This dealership says they treat people like family. I feel sorry sorry for their families if that is the way they are treated. Kia cars may be rated very high but the high rating appears to have gone to the head of this particular sales manager. It was a very disappointing experience. More
by zgrif49
Employees Worked With
Jorge Morfa, Victor Estrada
December 03, 2022
Although I like the service I received. While waiting I was asked to test drive a vehicle and that my credit would not get run for doing it and in return my credit was run. While waiting I was asked to test drive a vehicle and that my credit would not get run for doing it and in return my credit was run. More
by sherrie_d_dye6
Verified CustomerEmployees Worked With
December 03, 2022
Work done promptly , waiting area comfortable. No signs of work area on or in vehicle. No signs of work area on or in vehicle. More
by southerngirlsrbest
Employees Worked With
Other Employees :
Kelsey Johnson
December 03, 2022
Easy to make appt, comfortable customer waiting areas, friendly employees eager to serve. The snacks are good too! friendly employees eager to serve. The snacks are good too! More
by southerngirlsrbest
Employees Worked With
Other Employees :
Kelsey Johnson
December 03, 2022
I was greeted when arrived. Taken to the counter for service inquiries. Attendant was very courteous. Waiting area was nice and clean. Taken to the counter for service inquiries. Attendant was very courteous. Waiting area was nice and clean. More
by LATINOTR56
Employees Worked With
December 02, 2022
Very attentive and helpful. They’re very friendly people. I will go back there again. They’re very friendly people. I will go back there again. More
by cynthia
Employees Worked With
December 02, 2022
Long wait, but I pray that the 3rd radio/nav will be the charm. And every time I have to pay a transfer fee for my Sirius which doesn't make me happy. charm. And every time I have to pay a transfer fee for my Sirius which doesn't make me happy. More
by dc.1112
Employees Worked With
December 01, 2022
Everyone I interacted with during my purchase was kind and professional, especially Greg Schmidt! Much better than other dealers I've experienced. and professional, especially Greg Schmidt! Much better than other dealers I've experienced. More
by Steve Smith
