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Regal Kia Lakeland
Lakeland, FL
4,933 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,933 reviews
Verified Customer
December 01, 2022
Everyone I interacted with during my purchase was kind and professional, especially Greg Schmidt! Much better than other dealers I've experienced. and professional, especially Greg Schmidt! Much better than other dealers I've experienced. More
by Steve Smith
November 30, 2022
Jorge Benitez is always professional, courteous, and knowledgeable. He and your service department keep me coming back when I need service for my Kia. knowledgeable. He and your service department keep me coming back when I need service for my Kia. More
by BTCBIKE
Employees Worked With
November 30, 2022
Took my car in for oil change and tire rotation. Car would not start when I went to leave. Car taken back to garage for another 45-60 minutes. Finally car brought back and was told my TCM going o Car would not start when I went to leave. Car taken back to garage for another 45-60 minutes. Finally car brought back and was told my TCM going out and Kia could not fix as car too old and part not available. Talked to service manager who suggested Aamco for possible fix. Went to Aamco the following Monday. They did a complete inspection and found a transmission seal leaking, heater hoses leaking and spewing antifreeze all over underside of car, front brake pads and rotors in need of replacement. Also the crankshaft sensor which Kia replaced only 3 months ago was the reason for the car not starting, not the TCM. This sensor is failing prematurely and needs to be replaced. None of these items were pointed out by Kia service on Friday when I had my oil change and I specifically mentioned they check the front brakes while they were doing the 14pt inspection. It is very clear to me the 14pt inspection was not done and the technician did not even notice or indicate the leaking heater hoses and the transmission seal leak, both of which could have damaged my car and left me stranded. I have lost faith in this service center. More
by TALON.1961
November 29, 2022
After experiencing an unexpected part failure, Regal was able to work me in for repairs despite a busy schedule. The repairs were completed in less than 3 hours. able to work me in for repairs despite a busy schedule. The repairs were completed in less than 3 hours. More
by aporter5
Employees Worked With
November 28, 2022
Fast friendly people and service. I wouldn’t take my car to any other shop I wouldn’t take my car to any other shop More
by KRYSTALHICKOX
Employees Worked With
November 26, 2022
A second diagnostic determined a different problem than the first diagnostic. It makes me wonder if spending $280 for a fuel cap (as determined by the first diagnostic) was a mistake and a complete waste o the first diagnostic. It makes me wonder if spending $280 for a fuel cap (as determined by the first diagnostic) was a mistake and a complete waste of money. I was told by the service rep that the repairs determined by the second diagnostic would take 2 to 2 1/2 hours. In fact, it took more than three--resulting on a higher labor cost. More
by FRANKSN
Employees Worked With
