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Regal Kia Lakeland
Lakeland, FL
4,933 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,933 reviews
November 09, 2022
They where amazing didn’t go to leave with a car that same day but they made it possible and got me into a brand new 2023 suv that my eyes been on for so long I was very happy with the service same day but they made it possible and got me into a brand new 2023 suv that my eyes been on for so long I was very happy with the service More
by abbymommy2011
Verified Customer
November 08, 2022
Poor service, my car has been there over a month and I keep getting the run around about it. Misty doesn’t call me for any updates I have to call myself and it’s lie after lie. Also she seems to have an keep getting the run around about it. Misty doesn’t call me for any updates I have to call myself and it’s lie after lie. Also she seems to have an attitude when I call to check on my car. The only good thing is Kia does provide you a rental for free. More
by Erica
Employees Worked With
November 08, 2022
Friendly staff, always professional in manner, efficient, listen to customer to better meet their needs. Like the snack area, because I don't always have time for lunch. listen to customer to better meet their needs. Like the snack area, because I don't always have time for lunch. More
by BCALHOUN
November 07, 2022
I walked into Regal Kia and right away felt like family. Everyone, especially Victor, made my son and I feel so at ease and comfortable. We found our dream car and we could not be happier with our new vehic Everyone, especially Victor, made my son and I feel so at ease and comfortable. We found our dream car and we could not be happier with our new vehicle! We will never go to another dealership again! More
by tarynenoad
November 06, 2022
I came in for an oil change the technician apparently did not notice that the oil filter had a double gasket on it I lost a lot of my oil got it all over my carport had to return the car a day or two later a not notice that the oil filter had a double gasket on it I lost a lot of my oil got it all over my carport had to return the car a day or two later and get everything corrected the only fault I have with the dealership is there's too many recalls before they fixed my air conditioner that was in eight times before they decided what was wrong with that More
by Julian C ox
November 06, 2022
So far am very happy with the the services are impeccable, people are very frendly. impeccable, people are very frendly. More
by Dont have one
Employees Worked With
November 05, 2022
It's easy to get too. The associates are all polite and will help anyway they can. The associates are all polite and will help anyway they can. More
by 1TILL1ANGEL
Employees Worked With
Other Employees :
Kelsey Johnson
November 05, 2022
Professional knowledgeable friendly approachable very helpful cleanliness customer oriented the atmosphere was as a close family that liked each other I’m looking forward to future visits helpful cleanliness customer oriented the atmosphere was as a close family that liked each other I’m looking forward to future visits More
by michaelsweeney1
November 05, 2022
I came in for a car wash which was great. While that was going on I wanted something from parts. Unfortunately no one would come to the counter and wait on me. I repeatedly pushed the button While that was going on I wanted something from parts. Unfortunately no one would come to the counter and wait on me. I repeatedly pushed the button for service and eventually gave up after 15 minutes. More
by pilgrim08
Employees Worked With
Jorge Morfa
November 04, 2022
My sales guy was good. The financing department didn’t send any of my paperwork. I live out of state and it’s been a bit of a mess getting everything done. Apparently the f The financing department didn’t send any of my paperwork. I live out of state and it’s been a bit of a mess getting everything done. Apparently the finance guy I was working with is no longer there and no one picked up where he left off. I had to call to get things moving in the right direction. Still working though this mess. Instead of calling me to discuss, they are just texting. What happened to good old customer service…??? More
by lil red jeep
Employees Worked With
Ed Ortiz
