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Regal Kia Lakeland
Lakeland, FL
5,052 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 5,052 reviews
Verified Customer
July 11, 2022
Nice selection of cars and nice salesman. Very happy with the SUV that I received. Very happy with the SUV that I received. More
by Ally
Employees Worked With
July 11, 2022
Great customer service very pleasant to work with to get the car I Love. Thank for your help making me happy the car I Love. Thank for your help making me happy More
by leslieyoung2
July 09, 2022
They was decent , and did what i needed them to do. I can’t complain I can’t complain More
by briapapperson23
Employees Worked With
July 09, 2022
Jeremy in service was on point with his customer service. He kept me informed the whole time. He kept me informed the whole time. More
by rmartin3379
Employees Worked With
July 08, 2022
Excellent service by Jeremy. Met me at car when I pulled in for service. Explain to me what they were going to do to my car. Explained to me how much it would cost and told me a Met me at car when I pulled in for service. Explain to me what they were going to do to my car. Explained to me how much it would cost and told me about how long it would take to get my car back to me. It was finished in no time. Excellent service. Jeremy was super. More
by AMBERTHEKAT_26
Employees Worked With
July 08, 2022
My advisor Jonathan Benitez always gives me great service! I'm helped quickly and always have my problems resolved. service! I'm helped quickly and always have my problems resolved. More
by IZABELLE
Employees Worked With
July 08, 2022
I'm back for a 2nd time, yesterday when I left I noticed my tire on the car was veering to the right again, I called Jeremy when I got home to let him know about it. He said to come back and he would take c my tire on the car was veering to the right again, I called Jeremy when I got home to let him know about it. He said to come back and he would take care of it. So today I returned to Kia and explained to the man what was happening to my car. He said that Jeremy wasn't in yet but he would get me checked in to start on the vehicle, I was explained that I had to come from Winter Haven. He said He would compensate me with a filled up with gas. So I went to wait one more in the lobby. Jeremy came in and he explained to me that they are working on it. He explained that it was the new tire that wasn't working right, so they did a rotation of all the tires and test drive to make sure it's right this time. Jeremy checked me out and explained their wasn't a charge for it and it shouldn't be since I payed for it yesterday. He escorted to my car and opened the door. I had to mentioned to him what the other man told me this morning about the gas. The younger man asked me to get out of my car and He would go and get the gas for me and He returned and I departed. My car seems to be better than It was. Thank Regal Kia for going far & beyond to help out your loyal customers. May God Bless you!! and continue providing service to all your customers. More
by Blondie196246
Employees Worked With
July 08, 2022
Jorge was very communicative with me during my entire wait and kept me abreast of what was going on with my car so that no surprises happened. wait and kept me abreast of what was going on with my car so that no surprises happened. More
by jsgavin82
Employees Worked With
July 08, 2022
Service department was very friendly and the dealership was very clean. Thank you for the great service was very clean. Thank you for the great service More
by Teresa R
Employees Worked With
