Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Regal Kia Lakeland
Lakeland, FL
5,048 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,048 reviews
June 13, 2022
There seems to have been a lot of employee turnover, I think the quality of service is not the same. The ambiance feels different. Also, miss the vaccum service. But overall it's still an ok experience. think the quality of service is not the same. The ambiance feels different. Also, miss the vaccum service. But overall it's still an ok experience. More
by DANKIN9499
Verified CustomerEmployees Worked With
Chris
June 12, 2022
Very professional and a pleasure to work with. I have always been taken care of right away at this dealership. I have always been taken care of right away at this dealership. More
by mebtitus
Employees Worked With
June 12, 2022
Robert Rodriguez assisted me with my new 2022 Kia Sorento hybrid plug-in. He was awesome! Very attentive and very informative in the process of my purchase. He defiantly helped me,I feel, get the best deal I hybrid plug-in. He was awesome! Very attentive and very informative in the process of my purchase. He defiantly helped me,I feel, get the best deal I possibly could in heighten market. Very professional, friendly and outstanding service! Thank you Kia Regal for my new vehicle. More
by Aermerc
June 11, 2022
liked the service received from Pablo but since vehicle arrival has been delayed twice can't comment on Telluride I bought arrival has been delayed twice can't comment on Telluride I bought More
by klango
June 11, 2022
They seemed exceptionally qualified in performing the service needed and kept me updated on the progress towards completion. service needed and kept me updated on the progress towards completion. More
by MARKD66
Employees Worked With
June 10, 2022
always very good service, very friendly people. i have never had bad service from regal kia i have never had bad service from regal kia More
by FUDGLVR
Employees Worked With
June 10, 2022
I have had my vehicles serviced at Regal Kia exclusively since 2015 and I don’t need to go anywhere else. They’re that good. since 2015 and I don’t need to go anywhere else. They’re that good. More
by John Windsor
June 09, 2022
I had an amazing experience at Kia. Their customer service and welcoming atmosphere is like no other. I’d come back over and over again. Their customer service and welcoming atmosphere is like no other. I’d come back over and over again. More
by MrsWilson22
Employees Worked With
Matt Macdowell, Jorge Morfa, Roberto Rodriguez
June 09, 2022
As a long time owner and customer of the KIA brand, I wish to express my appreciation I have received over the years from the my service advisor "Kelsey Johnson" and the service personnel at my Lakeland wish to express my appreciation I have received over the years from the my service advisor "Kelsey Johnson" and the service personnel at my Lakeland Regal KIA Dealership. I have trusted my vehicle to only Regal KIA Dealership personnel and as of this survey have received nothing but the quality that customers should expect. More
by JWALLING0
Employees Worked With
Kelsey Johnson
