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Regal Kia Lakeland

Lakeland, FL

4.5
5,133 Reviews
At Regal, we pledge to: ¦Treat every client as we would treat our family. ¦Promote an atmosphere where excellence and simplicity. ¦Fulfill our commitment to be "A Different Experience." New Car Sales Department ¦If we don't have it, we will pick it up in 36 hours. ¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery. ¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer. Used Cars and Trucks ¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians. ¦Our reconditioning process takes up to 6 hours. ¦Free appraisal in 15 minutes at any time. ¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available. ¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance. ¦If you need credit assistance or need to reestablish your credit, we offer special financing. Parts and Accessories ¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory. ¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door. ¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only. Service Department ¦Early bird drop-off is available at the middle service booth in the service drive. ¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair. ¦Our shuttle service vans run throughout the day in the Lakeland Area. Body Shop and Refinishing Center ¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal. ¦Our reputati
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1025 Bartow Rd

Lakeland, FL

33801

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Showing 5,133 reviews

August 05, 2021

They were a great help , went in to get my car fixed but it was just to much to get it fixed so I traded my car in and got a brand new one More

by CHRISTINASTILES405
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan May, Jorge Morfa, Roberto Rodriguez
Aug 18, 2021 -

Regal Kia Lakeland responded

Congrats on your brand new car!!

August 05, 2021

The service department seems to be pretty good. The sales personnel I spoke to was also very good. The only issues I had on my visit was the markups on the vehicles and the manager trying to overprice vehicl More

by 1JERHOG4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Santos
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you for your feedback, it is important to us.

August 05, 2021

The entire Team at KIA were friendly & attentive the establishment was clean and well kept Victor Estrada our sales consultant was awesome an all around great guy he was very considerate and worked hard More

by coreymorgan77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Srecko Bokun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Estatrada, Mario Medina, Jorge Morfa
Aug 18, 2021 -

Regal Kia Lakeland responded

That's fantastic, congrats on your new KIA!

August 05, 2021

They lied about the work the did. They lied about how long parts were taking. Very unprofessional got upset when i told them i wanted my car moved from their dealership and brought to crown kia. Said my More

by RENNITY123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina, Kelsey Johnson, Alondra Sandoval
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you for your feedback.

August 04, 2021

I had an amazing experience. David and Stan were kind and understanding. David was very patient and answered all of my questions. I would recommend Regal Kia! More

by michelle.accardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan May, David Maldanado
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you Michelle

August 04, 2021

We appreciate Kelsey Johnson very much. She is always very helpful and courteous. We also appreciate the way the waiting area is set up, the fact that the chairs are spaced apart further enabling social More

by Richard Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you, the health & safety of our customers is at the top of our priority list!

August 04, 2021

The sales man was great he new what he was talking about, also a very good personality, the credit manger was the same and this makes the 5th one we have bought from regal 3 souls and 2 Chevy pickups More

by crazyjoe1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Srecko Bokun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cris Aviso, Roberto Rodriguez
Aug 18, 2021 -

Regal Kia Lakeland responded

WOW, Thank you for choosing Regal AGAIN! Congrats on your new KIA

August 04, 2021

Upon arriving to the dealership I was greeted and attended to by the employee. Every employee greeted each guest as well as offered us refreshments. We were kept updated every step of the way and up More

by mom2ic2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Medina
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you, we appreciate your feedback and can't wait to see you next time!

August 04, 2021

He’s the best. He really works with your budget More

by Karena
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

August 04, 2021

Attendant was attentive to my needs and gave me a price up front before the work was to be done. Also gave me a time and stayed within the time frame. More

by jra897
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia Service Department

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