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Regal Kia Lakeland
Lakeland, FL
4,885 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,885 reviews
December 15, 2023
Waited 1 week for part to fix check engine light issue, that didn’t fix it. Then they needed more time to figure out the problem and had car for a week without updating us or fixing anything. Told them we that didn’t fix it. Then they needed more time to figure out the problem and had car for a week without updating us or fixing anything. Told them we needed car to move by a certain date (3 weeks after original diagnosis). We called and they were to call back with an update- never did. We finally picked up car with it still having a problem. More
by lostover
Verified CustomerEmployees Worked With
December 14, 2023
Joshua and pablo were absolutely amazing people ! They made it happen and they had amazing customer service ! Would definitely go back and send people to them! They made it happen and they had amazing customer service ! Would definitely go back and send people to them! More
by Brianna.alonso
Employees Worked With
Josh from Chevy dealer , Kelsey Johnson, Pablo Moreira
December 13, 2023
Not impressed with this group, they don’t value a persons time. The only reason I used them was it’s my mother’s car that she brought from them. time. The only reason I used them was it’s my mother’s car that she brought from them. More
by thomas.weybright
Employees Worked With
None
December 12, 2023
I get excellent treatment when I go in for service or to purchase a new vehicle. purchase a new vehicle. More
by Cindymarcum
Employees Worked With
December 10, 2023
Misty has a great attitude and customer service at 645am before everyone begins their day. before everyone begins their day. More
by jusdafax
December 10, 2023
It was easy and fast. No problems. Disnt have to wait long at all and communication was good. No problems. Disnt have to wait long at all and communication was good. More
by WontComeBackHere
December 10, 2023
No problems Fast efficient care. I experienced no problems. It was neat clean. Misty kept me informed as I waited. I experienced no problems. It was neat clean. Misty kept me informed as I waited. More
by FLABIGTIM
December 10, 2023
Service was done correctly and timely Friendly customer service care and knowledgeable service people Expert services service care and knowledgeable service people Expert services More
by margaret.martinez.58726
