Regal Kia Lakeland - Service Center

I really like this place and the people are so very professional and friendly and caring about me and my vehicle. professional and friendly and caring about me and my vehicle. More

Couldn’t tell me exactly what was wrong with my Soul and sales manager was rude when trying to make a deal on new car sales manager was rude when trying to make a deal on new car More

I made an appointment at least 10 days out for the recall, specified for my vehicle through the VIN number entered in the appointment, and when I showed up to my appointment, I was told the vehicle ha recall, specified for my vehicle through the VIN number entered in the appointment, and when I showed up to my appointment, I was told the vehicle had to be inspected because the part was not ordered. I assumed being that I made an appointment for the specific recall to be fixed, That the part would’ve been ordered and ready for the appointment. I even tried to call a couple days before to see if you had an earlier appointment available, and I was told that the time allotted for my recall was already scheduled for their soonest available appointment. Now my check engine light is on most likely because of the recall, and I am still waiting for the part to arrive and will need to take more time off work for the appointment for the recall to actually be fixed, fingers crossed because I really don’t know that it will get fixed in one appointment More

Seevice was great, as always. I totally trust Jonathan to take care of anything in my Kia Forte. I totally trust Jonathan to take care of anything in my Kia Forte. More

Everyone is always very helpful and friendly. I would recommend the service department to anyone. I would recommend the service department to anyone. More

They are very friendly and a great customer service. The service department is very clean. The service department is very clean. More

The overall cleanliness of the dealership was decent. I did not appreciate the wait time and I did not appreciate a piece of my mirror missing which I was told would be my responsibility to cover the cos I did not appreciate the wait time and I did not appreciate a piece of my mirror missing which I was told would be my responsibility to cover the cost. More

JEREMY customer service is excellent and he needs a pay raise, he understand an knows how to greet a client and always is willing to help the client. raise, he understand an knows how to greet a client and always is willing to help the client. More

They had my car for 2 1/2 wks. Sunk $2400 into it. Got it back and the check engine light was still on. Took it right back. They quoted me another $650. When I declined the quote t Sunk $2400 into it. Got it back and the check engine light was still on. Took it right back. They quoted me another $650. When I declined the quote they cleared the code and told me it should be fine. Which is it? I had the valve cover gasket replaced while it was there. I was smelling burnt oil inside the car and decided to take it to another mechanic. The mechanic looked at it and said Kia installed the gasket with the wrong bolt on the back so the new gasket was leaking oil onto the manifold. Seriously? I’m going to pay someone else fix Kia’s bad work because I don’t want it back in their shop. More

They’re always very kind and have great customer service. Also very patient because I tend to have silly questions and they’re still super nice about it. Also very patient because I tend to have silly questions and they’re still super nice about it. More