Regal Kia Lakeland - Service Center

Service was fast and efficient. Good communication. Professional. Good refreshments while waiting. Comfortable environment. Only thing I disagreed with is they said the alignment ne Good communication. Professional. Good refreshments while waiting. Comfortable environment. Only thing I disagreed with is they said the alignment needed immediate attention. I've only noticed alittle pull. More

Loved worked with Pablo! He was very understanding and accommodating. He ensured I understood and knew about all of the features on my new vehicle! He was very understanding and accommodating. He ensured I understood and knew about all of the features on my new vehicle! More

Excellent customer service and mechanics are friendly service team is excellent always friendly place is clean service team is excellent always friendly place is clean More

The staff was amazing, friendly, knowledgeable, and dedicated. Will come back if I need anything. dedicated. Will come back if I need anything. More

My service rep was very informative and did a great job and kept me up-to-date and kept me up-to-date More

Gibran is a great salesman. Service department was great too. finance department was great to source of service. Service department was great too. finance department was great to source of service. More

Based on the issue we were having with our vehicle, I asked to speak with the General Manager. I spoke with “someone” in the Service Department instead. If I wanted to speak with someone other than the G asked to speak with the General Manager. I spoke with “someone” in the Service Department instead. If I wanted to speak with someone other than the GM, I would have requested that. I was then told that the District Manager does not take phone calls. Well, directly from KIA USA, the district manager was the only person who had the authority to make a decision regarding our vehicle. I’m feel like I have exhausted every avenue regarding our issue and it has yet to be resolved. With that being said, I personally purchase a vehicle every 2 years. I will not purchase any vehicle from Regal Kia or any Kia for that matter. The service and response time is well below acceptable. I am fully aware that this survey will have no affect in the outcome of our issue other than eating my valuable time writing it, but in the minuscule chance that someone of importance sees this, I would like that person to be fully aware of our dissatisfaction with KIA Motors and that I will never purchase KIA. My number is (815) 953-8492. Please do not have a service advisor or someone who is not the GM. He is the only person I will speak with at this point. Sincerely, Darrin Burns More

Jorge has always taken GREAT care of me. The service department is great and very accommodating. The service department is great and very accommodating. More

Lakeland Regal Kia Customer service was really great and they also had the best prices! they also had the best prices! More

Good service. Comfortable waiting area. They offer snacks. Water or coffee. Detailed explanation of services com0leted on my car. Comfortable waiting area. They offer snacks. Water or coffee. Detailed explanation of services com0leted on my car. More