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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,212 Reviews

3,212 Reviews of Regal Kia Lakeland - Service Center

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May 07, 2023

Great customer service and very professional. Highly recommend for any car service. Very respectful and fast service. More

by bello.tairin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Regal Kia Lakeland responded

Thank you for trusting Regal Kia with your service needs.

May 06, 2023

Service dept is outstanding. I was welcomed when I arrived. Kept up to date on progress. Work was done timely. I think that they really care about their customers. More

by robertandjudie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
May 09, 2023 -

Regal Kia Lakeland responded

Thank you for trusting Regal Kia with your service needs.

May 05, 2023

Nice people to work with. Nope Looking forward to bringing my car there again. Great More

by Gcounter
Recommend Dealer
Yes
Employees Worked With
Sean
May 09, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia.

May 03, 2023

In out fast. They do a great job of finding and fixing the problem. Wash the car for free. Customer service does an excellent job always there to help. Free w More

by hrvwt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
May 09, 2023 -

Regal Kia Lakeland responded

Thank you for trusting Regal Kia Service.

May 03, 2023

Service for maintenance is good. Free car wash and coffee good. But I give 1 star for your website. After 3 years of promises, they STILL refuse to post the cost of the services More

by conch.sword
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Poor website is the cause of low ratings
May 09, 2023 -

Regal Kia Lakeland responded

Please call Service Lane Manager Alex Calcano at 863-333-4699 to discuss.

May 03, 2023

Very personable. Very efficient. Clean and neat. Staff is friendly and efficient. Appreciate the coffee. . More

by linda33534
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

linda33534 responded

Thought I had a 50,000 bumper to bumper warranty on my Sportage besides the power trane of 100,000. Jorge I only had power tran. Think charged were too high.

May 03, 2023 -

Regal Kia Lakeland responded

Please contact the dealership to review warranty coverage.

May 03, 2023

Great as always. Staff is excellent. My next car purchase will be from Regal Thanks More

by YODAYNP
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Benitez
May 03, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia.

May 02, 2023

In and out service They really work hard to make sure that my question are answered and all my needs are met More

by JJERNEGAN1
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Soloj
May 03, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia.

May 02, 2023

Takes to xxxx long to get a simple oil change done. Should not be there for 1.5 hours. More

by duston04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Regal Kia Lakeland responded

We strive for customer excellence, but sometimes miss the mark.

May 01, 2023

Friendly courteous staff. Meet all expectations concerning my vehicle . Quick reliable service visits. Great Kia dealership. More

by Moorman_b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
May 03, 2023 -

Regal Kia Lakeland responded

Thank you for trusting Regal Kia with your service needs.

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