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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,106 Reviews

3,106 Reviews of Regal Kia Lakeland - Service Center

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September 03, 2022

After I’m done with my Kia serento I don’t think I will buy another Kia . More

by CUPPYCAKE058
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Regal Kia Lakeland responded

We are sorry to hear that, with such a great warranty we don't hear that often. Please call Customer Service Manager Alaina Southern at 863-333-4633 if you would like to discuss options

September 03, 2022

It was good customer service. .. always like this one ... friendly staff...nice people everyone there More

by asalmon007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

September 03, 2022

Love this place… purchased a vehicle from them a year ago. Great service… Crissy is my hero! ❤️👍😊 More

by Stormy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

September 01, 2022

They are always kind and courteous. They keep you informed as to the progress of your vehicle. More

by Woody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

September 01, 2022

I had no communication about my car until it was done. Shaun is poor when it comes to customer service. I also felt talked down to the little he did communicate. More

by jovifan19483
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Shaun
Sep 20, 2022 -

Regal Kia Lakeland responded

Thank you for your feedback, we will bring this to upper management's attention. If you would like to provide more details or discuss further, please contact Kia Service Manager Jeff Soloj at 863-904-1170 xt 1067

August 31, 2022

This was my second time having to turn my car in for service maintenance. The employees are always courteous and professional. They even help shuttle me to and from work! More

by KSHEETS74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

August 30, 2022

Took vehicle before appointed time, performed requested service and discovered broken wheel bolts and repaired all in a timely manner. More

by tluty_4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Sep 13, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

August 30, 2022

Good jobs excellent service . Roberto is very good tank’s for everyone and happy good day More

by Mily
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

August 29, 2022

Fast personal service. I was called by name which made the experience personal, the experience was about serving me as a person. More

by KEELAHICKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Sep 20, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia!

August 26, 2022

Everyone that I spoke with was very professional and friendly. I was greeted as up to get the required service for my vehicle and for this,my experience once again was a great experience. More

by Clandragriffin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia!

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