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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,116 Reviews

3,116 Reviews of Regal Kia Lakeland - Service Center

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June 09, 2022

The wait was a little long and the mechanic forgot to fix my window and just laughed it off like it was no big deal so now I had to make another appt to come back to get it fixed. More

by MARYSPIXIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Regal Kia Lakeland responded

We apologize for the inconvience and appreciate your feedback.

June 08, 2022

I have been going to the same dealership for 75 thousand miles. That is the only professional I trust More

by vra66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jun 16, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

June 08, 2022

Very professional and helpful. Service was done quickly. Scheduled my next service right there. Good job. More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

June 08, 2022

Professional and efficient service. Appreciate the friendliness and easy process to have my car serviced. More

by MEEMAWSIMON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris, Kelsey Johnson
Jun 16, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

June 07, 2022

Service was easy to schedule; completed when promised. Only observation is 10% shop fee not disclosed at scheduling. Seems excess when oil change and tire rotation already $79.99. More

by KATE6450600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jun 16, 2022 -

Regal Kia Lakeland responded

Thank you for the feedback, Kate we will have our team look into this.

June 06, 2022

Everyone is kind, professional and knowledgeable . I will return if I have any issues come up More

by PURPLEPETALS4429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jun 07, 2022 -

Regal Kia Lakeland responded

Hopefully no issues and only routine maintenance 😁

June 06, 2022

Very nice and professional service department. Comfortable waiting area with nice amenities. Was kept informed throughout the whole time. More

by MRMELGOMEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jun 07, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

June 06, 2022

Awesome service they were fast and Jorge stayed in touch with me during the process More

by Adrienne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

June 06, 2022

They are really great people. They do an excellent job when I am in need of service More

by TDJW0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cris Aviso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Campisi jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan May, Kelsey Johnson, Lisa Cheshire
Jun 07, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

June 06, 2022

I've never had any issues whenever I go for a service! I never make an appointment but they always get me in and my car serviced in a timely manner. The waiting area is nice and they offer complimentary w More

by jsgavin82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

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