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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,116 Reviews

3,116 Reviews of Regal Kia Lakeland - Service Center

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June 04, 2022

Service advisors are always courteous polite and keep you informed of your vehicle status while at the dealership. More

by LOWRYHUNTER3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

June 03, 2022

Very friendly and helpful would recommend this dealership to friends and family clean and very fast service More

by Loliver46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

June 03, 2022

Good communication while waiting on vehicle to be serviced. Kelsey does a great job at making sure all questions are answered and customer is taken care of More

by DEEDEENW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jun 07, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

June 03, 2022

Several years ago, we had a bad experience at Regal Kia, but this time they really exceeded our expectations! They were meticulous and accommodating while being transparent and friendly. Thanks for taking c More

by MCRAWFORD07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jun 07, 2022 -

Regal Kia Lakeland responded

Glad to hear we were able to impress you this time! Thanks for choosing Regal Kia!

June 03, 2022

Was Great sevice would definitely recommend for anyone looking to get a new or used car More

by Kaylar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed ortiz
Jun 07, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

May 31, 2022

Buen diler para comprar un auto tratan a las personas bien es un buen diler More

by Juan frias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jun 01, 2022 -

Regal Kia Lakeland responded

Gracias

May 31, 2022

Kelsey did a great job. Service department is always on the job! Keep it up. More

by JHPOWELL57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jun 01, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal!

May 30, 2022

They are usually very good but I have been told I need tires that don’t need tires they don’t can’t seem to get it together More

by alnieta60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Regal Kia Lakeland responded

Thank you for your feedback, we haven't had any recent issues with our treadspec machine but would be happy to look into this further if you reply with your name or telephone number to access records.

May 30, 2022

What is the point in making appointments, if you're not going to stick to them? 1.5+ hours for an oil change is ridiculous. More

by david45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Regal Kia Lakeland responded

Thank you for your feedback, we would like to look into this further. please respond privately & provide your name or telephone number so we can access your customer records.

May 30, 2022

Service teammate was professional and friendly. They were not pushy about additional services that they suggested. More

by BFERNBAUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jun 01, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal!😁

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