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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,119 Reviews

3,119 Reviews of Regal Kia Lakeland - Service Center

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May 30, 2022

They are usually very good but I have been told I need tires that don’t need tires they don’t can’t seem to get it together More

by alnieta60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Regal Kia Lakeland responded

Thank you for your feedback, we haven't had any recent issues with our treadspec machine but would be happy to look into this further if you reply with your name or telephone number to access records.

May 30, 2022

What is the point in making appointments, if you're not going to stick to them? 1.5+ hours for an oil change is ridiculous. More

by david45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Regal Kia Lakeland responded

Thank you for your feedback, we would like to look into this further. please respond privately & provide your name or telephone number so we can access your customer records.

May 30, 2022

Service teammate was professional and friendly. They were not pushy about additional services that they suggested. More

by BFERNBAUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jun 01, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal!😁

May 30, 2022

I love my car and try to take care of it. This dealership goes above and beyond to help me do that. Highly recommend this dealership and service department! Especially Kelsey, Jorge and anoth More

by WS1853
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jun 01, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal!

May 30, 2022

Comfortable and nice atmosphere. Professional and Service was really fast. Front counter was pleasant smile More

by passionharvey2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jun 01, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal!

May 30, 2022

Gosh darn friendly & helpful. No wait time hardly at all. Everyone always smiling. Love it. More

by sazockoll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jun 01, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal!😁

May 30, 2022

Everything was great as always. The whole team is great also. Lobby was clean and comfortable. More

by BRENDACOLEMAN1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal!

May 30, 2022

I came in to have them look at notice, ABS and car rear. Jeff Soto looked at it and said we will one of the guys check it. Censors on my ABS needed replaced. Kelsey took it from their and had it fixed, t More

by RRVLCEK80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jun 01, 2022 -

Regal Kia Lakeland responded

That's awesome news, glad we could help!

May 28, 2022

Knowledgeable courteous cleanliness staff is very attentive to your needs and accommodating and very patience More

by butterflybsmc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

May 27, 2022

They have always been very polite and efficient. We have always been treated with respect. Great Job…thank you .. More

by barbskiemail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Estrada
Jun 02, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

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