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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,153 Reviews

3,153 Reviews of Regal Kia Lakeland - Service Center

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May 30, 2022

What is the point in making appointments, if you're not going to stick to them? 1.5+ hours for an oil change is ridiculous. More

by david45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Regal Kia Lakeland responded

Thank you for your feedback, we would like to look into this further. please respond privately & provide your name or telephone number so we can access your customer records.

May 30, 2022

I love my car and try to take care of it. This dealership goes above and beyond to help me do that. Highly recommend this dealership and service department! Especially Kelsey, Jorge and anoth More

by WS1853
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jun 01, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal!

May 28, 2022

Knowledgeable courteous cleanliness staff is very attentive to your needs and accommodating and very patience More

by butterflybsmc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

May 27, 2022

Great services quick and very friendly and they always take good care of my vehicle More

by will1281
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jun 02, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal!

May 27, 2022

They have always been very polite and efficient. We have always been treated with respect. Great Job…thank you .. More

by barbskiemail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Estrada
Jun 02, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

May 26, 2022

I’m driving one of the first all electric vehicles do we are all learning together. The reps keep me in the loop and returned my car in very clean shape. Thank you. More

by Aprile Black
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Really nice young man. I didn’t get his name but he was GOOD.
Jun 02, 2022 -

Regal Kia Lakeland responded

Thanks Aprile, thanks for your patience. KIA really knocked it out of the park with the EV6

May 26, 2022

Friendly and helpful staff. And the service on our car was great and also fast More

by lorski38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niko Gelpi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal!

May 26, 2022

While the torn boot was being replaced my brake line was cut and slowly leaked brake fluid causing my brakes to begin failing. More

by SSTEWART2000
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Regal Kia Lakeland responded

Thank you for your feedback. We hope this issue was resolved with our management team and we apologize for the inconvenience.

May 26, 2022

The service advisor who helped me knew what she was doing and was very helpful and friendly. And they did my service in 30 minutes More

by et_foley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Regal Kia Lakeland responded

30 mins, that's awesome! See you next time you are ready for service!

May 25, 2022

Amazing service every single visit! Ensuring my vehicle is well taken care of. Davia and Stan were also amazing! More

by sheriawalker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David M, Stan May, Kelsey Johnson
Jun 02, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal!

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