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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,110 Reviews

3,110 Reviews of Regal Kia Lakeland - Service Center

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January 16, 2022

Was. Having problems with oil wanted me to drive 1000 miles couldn't even go 100 miles. When it was at the shop for 2 days nothing was done until one man had me wait longer so they would change the oil. More

by BARBARAJCROSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No name
Jan 25, 2022 -

Regal Kia Lakeland responded

Barbara, thank you for your feedback. Per Kia Corporate that is the protocol for determining an oil consumption problem. We apologize for any inconvenience but must stick to their guidelines just like any other dealership.

January 16, 2022

Always can get me in, in a timely manner. Everyone has great customer service skills. More

by allikay14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Regal Kia Lakeland responded

Thank you!

January 15, 2022

Service was good they were very friendly. I would be back. I didn't have to wait too long More

by Melodieandrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Norwood
Jan 25, 2022 -

Regal Kia Lakeland responded

Thank you!

January 15, 2022

They were great and very helpful took care of my concern. Everything was done within a great time frame. More

by Jacquelineg0428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jan 15, 2022 -

Jacquelineg0428 responded

Thank you for all that you do and your amazing service !

January 14, 2022

Very friendly and helpful on whatever service I need to have done I’ve never had any problems or issues with the service More

by TKWATERS68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jan 25, 2022 -

Regal Kia Lakeland responded

Thank you!

January 14, 2022

Very friendly staff at the front desk in service. Took care of me very quickly. More

by krista.katen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Regal Kia Lakeland responded

Thank you!

January 14, 2022

If it wasn't for the great service from the Service Advisor Jorge, I will not be giving a five star. The reminder sticker for my next service was not put on the windshield and all four tires that was r More

by islandgrip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Regal Kia Lakeland responded

Thank you for bringing this to our attention so we can use it to improve. See you next time!

Jan 25, 2022 -

islandgrip responded

I received the reminder service sticker, four tire stem caps, and a free tank of gas from Jorge in the mail. He is a great asset to your company. Thank you, Jeff Acfalle

January 13, 2022

Very professional, clean and agents are very personable. The waiting room clean and spaced for safety. More

by AFSCHARF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Regal Kia Lakeland responded

Thank you!

January 13, 2022

Missy help me from beginning to end . She was amazing. Had my engine replaced, airbags and I’m surprised at how quickly they have done it . It built my confidence definitely in going back and building a r More

by REGAL123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Regal Kia Lakeland responded

We look forward to helping you again in the future, drive safe 😀

January 13, 2022

Friendly,efficient and easy . The young lady who met me when I arrived was fantastic. More

by SANOBAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Young lady who advertises on TV
Jan 25, 2022 -

Regal Kia Lakeland responded

Thank you!

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