Back

Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,208 Reviews

3,208 Reviews of Regal Kia Lakeland - Service Center

Sort by
January 29, 2022

Great,very clean,the people are friendly and helpful and very knowledgeable!!!I have dealt with other dealerships! None compare to Kia!! Thank You!! More

by Gathofer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly
Feb 10, 2022 -

Regal Kia Lakeland responded

Thanks for choosing Regal Kia!

January 28, 2022

Very helpful and nice. Does not mind helping you in any way. Will go back there for service. More

by Htrowell029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2022

I have loved this dealership through many years and I have loved this dealership through many years and vehicles. Greg Schmidt is the best salesman for me. More

by Niminie288
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2022

Great service and customer satisfaction👍Best dealer shop in the area of Lakeland da best!!! More

by Miguel papá
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
January 28, 2022

Service completed on time and per estimate. Subsequent issue was promptly addressed, without any inconvenience to us as one would hope. Great! More

by xsnrg2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
January 28, 2022

Everyone is always very nice and the service is fast. It’s definitely a better experience then the previous dealerships I’ve gone to. More

by WAR_COOKIE01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
January 27, 2022

Rude to me and caused me to leave in tears. Refused to service my car and finish the service they already started. Talked about me with other employees In Front of customers and threatened to call the pol More

by ARMiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Soloj
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alaina Southern
1.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Regal Kia Lakeland responded

Ms. Miller, Our customers are very important to us, but so are our employees. We will not tolerate vulgar & abusive language towards them. You have been warned in the past and unfortunately you are no longer welcome at our dealership. As we told you today, we would be happy to call another local KIA dealership of your choice and fill them in on any work performed on your vehicle.

Jan 27, 2022 -

ARMiller responded

I was called names and talked about in front of customers but that’s ok for your employees to do that. There are 2 sides to every story. Why would I want you to call another dealer, so you can talk bad about me to them and not report the work that REGAL CANT DO. Mrs. Miller

January 26, 2022

Jonathan worked with me to see if corporate Kia would pick up the cost of a window repair. they rejected the request but used some discount flyers to help with the cost More

by SEBFIXIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2022

X x x x x x x x x x x x x x x x More

by steevdn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2022

Great customer service and the front desk lady that waited on me was very nice. More

by MISSGATOR2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jan 25, 2022 -

Regal Kia Lakeland responded

Thank you!

...
218
...