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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,097 Reviews

3,100 Reviews of Regal Kia Lakeland - Service Center

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November 18, 2021

They took us right in They've told us it would be ready in a couple hours it was when they were finished with it Jonathan explained everything that they done with the car he went over everything And my ca More

by no2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Regal Kia Lakeland responded

Thank you, glad we could help!

November 18, 2021

Very thorough and I didn’t have to wait a long time. Johnathan done a perfect job. I will call on him every time I need oil change or work done on my car. Thank you More

by CCBHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Regal Kia Lakeland responded

Thanks, see you next time 😁

November 18, 2021

Top notch business with employees who are polite and caring. Absolute pleasure as y'all make us feel so special 😊 More

by lkozlows123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Regal Kia Lakeland responded

You are special!! 😁😁 See you next time.

November 18, 2021

Professional customer care approach and good detailed response to my questions regarding car servicing history More

by markgillespie77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leah Gorman
Nov 19, 2021 -

Regal Kia Lakeland responded

Thanks Mark!

November 17, 2021

My service at the dealership on Saturday , I received Exceptional service, its always delightful to visit regal Kia in Lakeland. Everyone were so very sweet and very welcoming with a genuine smile 💯💯 More

by kerrytracey123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Srecko Bokun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Dennis, Kelsey Johnson, Willy Moreira
Nov 19, 2021 -

Regal Kia Lakeland responded

Thank you

November 17, 2021

My service associate was superlative and pleasant to work with. She showed concern for the best service for her customer. More

by HUNTDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Nov 19, 2021 -

Regal Kia Lakeland responded

Thank you

November 17, 2021

I am active military with a busy schedule and every where I looked to schedule maintenance was booking 2+ months out. Regal Kia took time out of their busy schedule to make sure my car and I were taken care More

by JBLOM12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Nov 19, 2021 -

Regal Kia Lakeland responded

Thank you for your service, we are glad we were able to help you out.

November 16, 2021

We love the service that we always receive at the dealership! Thank you The Bakers More

by ERNESTINE.BAKER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Regal Kia Lakeland responded

Thank yoU!

November 12, 2021

We brought our car in three times and still not fixed, will not bring it back to this location More

by brook.manning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelsey Johnson
Nov 15, 2021 -

Regal Kia Lakeland responded

Christina, Thank you for your feedback. We have been unable to duplicate the problem with your vehicle. Every time you bring it in it seems to be operating as designed, making it very difficult to diagnose. We apologize for the inconvenience. If you would like to come in to talk with our Kia Service Manager to discuss further please call Customer Service Manager, Alaina Southern at 863-333-4633

November 12, 2021

Very pleasant service rep. She kept me informed on what was going on and was easy to talk to about my vehicle. More

by CSTEELE705
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia!

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