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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,166 Reviews

3,166 Reviews of Regal Kia Lakeland - Service Center

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December 08, 2021

Called, scheduled appointment (very easy). Got a reminder call the day before. Showed up, took 45 minutes and all done. Even offered snacks and beverages. Very kind staff. More

by rrichards32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jan 05, 2022 -

Regal Kia Lakeland responded

Thanks for the feedback!

December 08, 2021

Misty was extremely informative and helpful - even walked me to my car and chatted with me! More

by rayepaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Regal Kia Lakeland responded

She's great! Thanks for choosing Regal KIA

December 08, 2021

The worst dealership to get good service . Seems they do not care anything about the customer and their problems More

by Nolandwain1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Regal Kia Lakeland responded

We care about all of our customers and their needs. I see you gave Misty 4 stars, but your experience only 1. Please contact Customer Service Manager, Alaina Southern at 863-333-4633 to share more about your experience.

December 06, 2021

I was in and out in no time love the fast service thank u for your service More

by H.mccall1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jan 05, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

December 03, 2021

Great service from my initial phone call to schedule my oil change to a job well done and clean car finish. Thank you for your excellent service. More

by beil.debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey - 5 stars
Jan 05, 2022 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA

December 03, 2021

Every thing went as smooth as silk, Jonathan was awesome as always. I have no complaints. More

by P.FYMAJOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Regal Kia Lakeland responded

Happy to hear, see you next time!

December 02, 2021

Excellent customer service. Employees are always nice a friendly. I would recommend Kia service department to anyone!!! More

by msrichard32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Regal Kia Lakeland responded

Thank you, we appreciate you!

December 01, 2021

Advisor Kelsey Johnson was professional and friendly kept me informed. Work perfect on vehicle was great. Will be back. More

by lars44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jan 05, 2022 -

Regal Kia Lakeland responded

Thanks, see you next time 😁

December 01, 2021

Very professional personal specialy Kelsey Johnson, always makes sure all concerns are taken care off. Thanks More

by homaha@msn.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jan 05, 2022 -

Regal Kia Lakeland responded

Thank you

December 01, 2021

The service is efficient and fast. Jobs are done correctly and finished at the promised time. No complaints so farm More

by jadav1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Regal Kia Lakeland responded

That's great, thank you!

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