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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,169 Reviews

3,169 Reviews of Regal Kia Lakeland - Service Center

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December 01, 2021

Advisor Kelsey Johnson was professional and friendly kept me informed. Work perfect on vehicle was great. Will be back. More

by lars44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jan 05, 2022 -

Regal Kia Lakeland responded

Thanks, see you next time 😁

December 01, 2021

Very professional personal specialy Kelsey Johnson, always makes sure all concerns are taken care off. Thanks More

by homaha@msn.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jan 05, 2022 -

Regal Kia Lakeland responded

Thank you

December 01, 2021

The service is efficient and fast. Jobs are done correctly and finished at the promised time. No complaints so farm More

by jadav1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Regal Kia Lakeland responded

That's great, thank you!

December 01, 2021

We needed tires. We were told that you would get tires from someplace. The dealership had the car all day. The tires never came in as we were told. The service advisor was great but someone dropped the ba More

by LGIAMMATTEO3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Regal Kia Lakeland responded

We apologize for the inconvenience and will have our team look into this.

December 01, 2021

Always fast, efficient and very friendly Always feel Always fast, efficient and very friendly Always feel like family when we go there. Good experience More

by Barbaracrosby634
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Regal Kia Lakeland responded

Thanks!

November 30, 2021

Excellent Service in a timely manner, also able to schedule the appointment within in a short time. Regal is Awesome More

by omarimama98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Dec 01, 2021 -

Regal Kia Lakeland responded

You are awesome! Thanks for choosing Regal KIA!

November 30, 2021

They found the problem I needed found now I just hope when I pay $700 to fix a problem that should be covered on a Kia van with only 56000 Miles. I'll never buy another Kia.. More

by BOBOPPERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Dec 01, 2021 -

Regal Kia Lakeland responded

Mr. Opperman, We understand your frustration. Unfortunately, we as a dealership do not dictate what is cover under warranty. Hopefully the repairs will get you back on the road in no time!

November 29, 2021

Professional and courteous service! Prompt and fast! I have been a customer for over 4 years and the service is awesome! More

by MSTAPLES111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Regal Kia Lakeland responded

We think you are awesome! See you next time 😁

November 27, 2021

Kind curious reasonable Tilley easy to schedule appointments. Friendly service. Appreciate you guys doing a great job! More

by CABHOMEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Dec 01, 2021 -

Regal Kia Lakeland responded

Thank you!

November 27, 2021

Thy are always there when I need them. They give good professional service when I take my car in to the service center. They are always courteous and helpful with a smile. More

by MotherHatcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan May, Kelsey Johnson
Dec 01, 2021 -

Regal Kia Lakeland responded

We try 😁😁 See you next time!

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