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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,212 Reviews

3,212 Reviews of Regal Kia Lakeland - Service Center

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November 10, 2021

Very good work and done in the time I was told it would be done! More

by Billy bass 1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Regal Kia Lakeland responded

Thanks!

November 09, 2021

I was very pleased with Missy she kept me informed and kept checking and giving me updates. More

by Service
Customer Service
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Regal Kia Lakeland responded

Thanks!

November 09, 2021

They ordered a mirror shroud for my car. I waited while it got painted. When it arrived, it was for the wrong side More

by James.Shirley
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Regal Kia Lakeland responded

James, we apologize for the inconvenience.

November 09, 2021

Staff is available at all times great attitude and knowledgeable of there car’s They are amazing More

by JAWANNA.H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed
Dec 01, 2021 -

Regal Kia Lakeland responded

Thank you!

November 08, 2021

I always go there for my service. They treat me well and don’t oversell me on services. More

by thubler1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Dec 01, 2021 -

Regal Kia Lakeland responded

Thank you!

November 08, 2021

Kelsey was wonderful to deal with.she is the best there Kelsey was wonderful to deal with .she is the best there for me and my family More

by theresabarbee38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Dec 01, 2021 -

Regal Kia Lakeland responded

Thank you

November 06, 2021

Next time I hope they go faster than that.I was waiting too much lol please More

by Edner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Medina
Dec 01, 2021 -

Regal Kia Lakeland responded

Edner, we will try our best. If you are in a hurry you can always tell your service advisor you don't want the courtesy car wash

November 06, 2021

Very good communication with the customer, nice and friendly. Enjoyed my visit will come again More

by marychaney81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Regal Kia Lakeland responded

Thanks, see you next time!

November 06, 2021

Everything worked on my car. A week and a half later check engine light is back on. Going to have to take it back to find out the problem. More

by BWade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina, Kelsey Johnson
Dec 01, 2021 -

Regal Kia Lakeland responded

Hopefully it is nothing major.

November 05, 2021

I service advisor didi NOT go over my courtesy inspection with me. Seemed in a hurry. Didn't like that at all want to know whats going g on with my vehicle!!! More

by LOVEDOGSLOVEBOSTONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Regal Kia Lakeland responded

We apologize for the inconvience. The advisor is intended to go over the MPI with you fully. Please provide your contact information so we can access your service records and have the Service Manager go over everything with you. You can reply back privately or reach out to Customer Service Manager, Alaina Southern at 863-333-4633/alaina.s@regallakeland.com

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