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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,113 Reviews

3,113 Reviews of Regal Kia Lakeland - Service Center

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August 18, 2021

Always get done close to predicted time. Very knowledgeable staff from service people and mechanics. I like the car wash but miss the vacuuming. I had to call to make an appointment because the More

by spiritray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Medina, Kelsey Johnson
Aug 24, 2021 -

Regal Kia Lakeland responded

Thank you for your feedback, you can always add vacuuming services, but we will look into the technical issues with the website.

August 18, 2021

The service was very good and helpful.the young lady was very informative ..the wait was not long for all the work they did..i would bring my vehicle back for service.. More

by Cafeangelma64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Aug 23, 2021 -

Regal Kia Lakeland responded

Happy to hear, see you next time.

August 18, 2021

They are so nice and pleasant when I drop my car off for an oil change. My car does not require work since my car is bulletproof. It has serviced me so well I shall not get a new one for awhile. More

by FL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Regal Kia Lakeland responded

Happy to hear the regular maintenance is helping your car go the extra mile!

August 18, 2021

I had a great experience great customer service the team members all where very helpful with my visit I didn’t wait long at all I was in and out More

by Martishamcroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Regal Kia Lakeland responded

Sounds perfect! See you next time :)

August 18, 2021

The customer service is not friendly, Don't discuss what they done. Still don't know what if anything they done besides my brakes, oil change and tire rotation. Take lessons from Dyer Kia on customer servic More

by joanettwiker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Benitez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Regal Kia Lakeland responded

Joanette, We would be happy to go over the services provided at your visit more thoroughly and apologize that you were not happy with your experience.

August 18, 2021

I have had fabulous experiences with the service department. I have been so happy with their professional service that I just purchased a new vehicle. More

by sweetladynfl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina, Kelsey Johnson, Alondra Sandoval
Aug 18, 2021 -

Regal Kia Lakeland responded

That is fantastic to hear, congrats on your new vehicle!

August 18, 2021

They got me right in the service department is really nice and employees where very friendly love the popcorn and the beverages check out was pleasant 😊 More

by LMKITZ63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Regal Kia Lakeland responded

Glad to hear you had a good visit, see you next time!

August 17, 2021

Muy buena atencion y mantenimiento buen trato y amabilidad y rapides en el trabajo y Profesionalidad ..cercania a mi casa siempre volveria a ese Lugar More

by lourdes7381
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Medina
Aug 18, 2021 -

Regal Kia Lakeland responded

Gracias!

August 17, 2021

Dropped my vehicle off for an oil change at the scheduled time and was in and out of there in no time. Friendly staff and clean waiting area. More

by THOMAS-SELF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

August 17, 2021

Always on point. Very friendly and customer oriented. Adviser is great to work with. Building is very clean. I recommend this dealer to many people More

by HJD77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you!

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