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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,107 Reviews

3,107 Reviews of Regal Kia Lakeland - Service Center

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July 21, 2021

The gentleman that checked me in and let me know the process was extremely professional and helpful. I am sure the work was done well too. But, my experience was nice. More

by ACOSMOWRIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Regal Kia Lakeland responded

Thanks, glad to hear it! see you next time :)

July 21, 2021

Our experience with the Sales team was great beginning with Mr. Greg Schmidt who made sure that we understood the sales process and took time during various visits and phone calls to reassure us on the pu More

by RUBSYL
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Maldanado
Jul 26, 2021 -

Regal Kia Lakeland responded

Thank you for trusting us with your vehicle purchase and congratulations on your new Kia Telluride! We hope you love it

July 20, 2021

Everyone I spoke with was incredibly kind and helpful. Several people checked with me if I had been seen/helped yet. The facilities were wonderful too. I was very comfortable while I waited. More

by meaghan.simms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Regal Kia Lakeland responded

Thanks Meaghan, hope you didn't have to wait to long :)

July 19, 2021

Very happy with the service, customer courtesy car and work done. The courtesy car driver was friendly and went out of his way ro accomadate me. More

by donald_orsini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you!

July 19, 2021

Very friendly and knowledgeable, prompt service that is about all there is to say. The service advisor was wonderful. If I would get a new car I would get it from Regal Kia. More

by asplash93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Regal Kia Lakeland responded

Thanks, we are here when you are ready for a new one :)

July 17, 2021

Thanks for always making service quick, accurate and easy for our two daughters & their Kia Optimas. Always appreciate the clean service area and car wash too! More

by clest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Sandoval
Jul 19, 2021 -

Regal Kia Lakeland responded

The complimentary car wash is one of the best parts! Thank you for trusting us with your daughters Kia Optimas.

July 16, 2021

Its was great experience at regal kia thank you guys keep up with the great work and sincerity. Be blessed thank you thank you so much More

by 1ARROUXPIERREDANIEL18
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Regal Kia Lakeland responded

Thanks, we hope to see you again

July 16, 2021

The employees are very nice and helpful. I appreciated the free shuttle home and back. The price for an oil change is high unless you use a coupon. More

by Ljmaag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Regal Kia Lakeland responded

Thank you for your feedback, we try to keep all pricing competitively while still using top quality oil & OEM parts unlike other places

July 16, 2021

I came in for an oil change and tire rotation. Everyone there is friendly. And I was out in a short amount of time. I would definitely recommend Regal Kia. More

by kellylovestrurwb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Regal Kia Lakeland responded

Thank you! We look forward to helping you again in the future

June 27, 2021

Our service advisor Kelsey Johnson is a perfect example of great customer service. She goes above and beyond for her customer. More

by donna
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jun 28, 2021 -

Regal Kia Lakeland responded

Thank you for recognizing that Donna, we think she is pretty great too!

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