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2,630 Reviews of Regal Kia Lakeland - Service Center
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August 22, 2019
Oil change and service! We have been coming to Regal Kia for many years, because we always had great service and friendly staff. I have the Eco service and I always get a lo We have been coming to Regal Kia for many years, because we always had great service and friendly staff. I have the Eco service and I always get a loaner car, much appreciated! I recommend Regal Kia to everyone one, even had people thank me for the recommendation. Our grand dog Cubbie comes with us, we call him our Kia mascot. 😊😊 Keep up the great service. Ruth Vlcek More
by RRVLCEK80
Verified Customer
Helpful August 21, 2019
Great customer service. Timely and friendly service, Family vehicle maintenance is a breeze. The team is always willing to help and they give recommendations, competent team Timely and friendly service, Family vehicle maintenance is a breeze. The team is always willing to help and they give recommendations, competent team of professionals. More
by CATHYELIZ1998
Employees Worked With
Jeff Soloj
August 21, 2019
Over charging for services I was given an estimate for suggested services. The cost to install an air filter was $49.95. It takes less than 5 minutes to install an air filter an I was given an estimate for suggested services. The cost to install an air filter was $49.95. It takes less than 5 minutes to install an air filter and I can buy the part for $15.00. Then it was suggested as 'other' that I replace my brake pads again. That's hilarious because I spent $600.00 to have KIA install 'lifetime guaranteed' brake pads. Now you want me to spend another $189.00 for the same thing? Your service tech is an idiot. I wanted an oil change, not a new car. More
by PDH1972
Employees Worked With
Jeff Soloj
August 21, 2019
Very efficient check in Mario was my service guy and he was great. The only thing I get uncomfortable with is what the dealership tells the service rep to present to me when Mario was my service guy and he was great. The only thing I get uncomfortable with is what the dealership tells the service rep to present to me when I am there as what is recommended for service based on the mileage and age of my car. What was only supposed to be a simple oil change and tire rotation at the cost of around $60.00, by the time the other items were presented to me as "needed", I would have spent over $400.00! Not something I expected or could afford at the time although I left spending over $138.00. I have had cars with mileage over 150,000 and never had to do the type of service that was recommended. More
by CJOANRUN
Employees Worked With
Mario
August 21, 2019
Incomplete. Not checked over. I brought my newly purchased car to Regal’s service department because the antenna was leaking causing the floorboard to get wet (mainly noticed after I brought my newly purchased car to Regal’s service department because the antenna was leaking causing the floorboard to get wet (mainly noticed after running it through the car wash). I was told that the service team would clean my floorboards since they were super sticky from the soap leaking in from the car wash. Also when I purchased the car, it had some stains on the hood that forgot to be removed so I asked if I could get that done while my car was there. The service department kept my car for about 2 weeks, which was fine considering they gave me a rental to drive for the time being. Jarret was my service advisor. He was very friendly and when I spoke to him Saturday, he assured me that I would be very impressed with my car when I came to pick it up later that day.. When I got there one of the guys pulled my car up. They had parked it under a tree and it was sooo dirty. My car was definitely clean when I brought it in, and I expected it to be clean when I picked it up. They knew I was coming on Saturday for over a week.. That’s just rude if you ask me, and off the bat makes it seem like they don’t care about their customers. The guy wiped it off for me and I appreciated it, but it still put a bad taste in my mouth.. The first thing I checked were the floorboards. They were still sticky and had not been touched at all. It appeared as if the actual floor mats had been shampooed/vacuumed, and I can understand the miscommunication. However, Jarret should have checked over the car to ensure that wasn’t the case when I arrived. I checked to see the stains on the hood.. All still there. I asked the gentleman if they could remove the stains and he gladly took it back for them to touch the stains up. Whenever I left, the stains were still wet from where they had just wiped them, but a few days later I noticed the wet spots never went away... They stained it even worse than the previous stains. Needless to say, I was very unsatisfied with the results of my car. Especially since I was told that morning that it was ready to go, it looked great, and I’d be pleased with the work. Absolute xxxxxxxx. Nobody checked over this car to make sure it was good to go. Would not recommend! More
by BRITTANY DUFF
Employees Worked With
Jarret
August 20, 2019
Service/ sales The staff that worked with me buying my Kia Soul was the best! Ed Box & Stan May.. the process was long but they made sure I was completely comfortabl The staff that worked with me buying my Kia Soul was the best! Ed Box & Stan May.. the process was long but they made sure I was completely comfortable during that time. More
by PATRA2857
Employees Worked With
Ed Box, Stan May
August 20, 2019
Top of the Line experience Just want to shout out Kelsi and team for their accommodating me on such short notice. I had a blow out on monday after a vacation and when I called Just want to shout out Kelsi and team for their accommodating me on such short notice. I had a blow out on monday after a vacation and when I called they were able to rearrange their schedule and fit me in so quickly that I didnt miss work or my obligations. More
by T.R.LINDOW
Employees Worked With
Kelsi
August 20, 2019
Great experience, clean and friendly My car was done in a timely manner and the staff was very friendly, I love it when they wash and vacuum my car when I bring my car in for service. My car was done in a timely manner and the staff was very friendly, I love it when they wash and vacuum my car when I bring my car in for service. More
by LMKITZ63
Employees Worked With
Steve Burgher
August 20, 2019
Re-fix hanging mirror Being first time user of the service dept,I was greeted immediately and my problem handled t.o my satisfaction. As it would take several hours to f Being first time user of the service dept,I was greeted immediately and my problem handled t.o my satisfaction. As it would take several hours to fix they had a shuttle take me home and pick me up later in the day to retun. me to the desler ship to pick up my car? More
by KDEWITT8
Employees Worked With
Clay Mieir, Chris Robinson, Chris Mitchell
August 20, 2019
tire not checked. I had my ecoblock reapplied last week (excellent job) at Kia and I noticed my right front tire was low and asked the advisor to check it. I waited for I had my ecoblock reapplied last week (excellent job) at Kia and I noticed my right front tire was low and asked the advisor to check it. I waited for the service and when it was complete I asked if the tire had been checked and he told me it was and air had been supplied. On my way (I had another appointment or I would have returned) I checked the driver info and noticed the tire had the same setting as when I brought it in. I was very disappointed as I travel to your dealer from Winter Haven. More
by SLYGRAMMA
Employees Worked With
I don't know the employees names.
