Back

Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,103 Reviews

3,103 Reviews of Regal Kia Lakeland - Service Center

Sort by
October 05, 2024

I have always had good service there. This time I came a day earlier than scheduled (oops). but they fit me in and didn't even mention it. Such nice people . More

by JAGRAHAM00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

October 05, 2024

They recommended services on our car that did not need to be done. It was extremely expensive and we feel ripped off. We will never buy a Kia or get our car serviced at a Kia again. Horrible service. More

by HOWESJT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson, Genesis Cruz
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you for your feedback. We’re very sorry to hear that your experience with our service department left you feeling dissatisfied. It’s never our intention for any customer to feel pressured into unnecessary services, and we apologize if we failed to provide clear and transparent recommendations.

October 05, 2024

Too long a wait for just getting a tire checked, I suppose too many customers at one time. More

by Lavinamaduro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson, Genesis Cruz
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you!

October 04, 2024

Always friendly staff and fast service kept you informed on what going on with your vehicle while it’s being serviced on if a problem occurs and check on you after work is complete very professional in ever More

by mikewaylon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Kia Lakeland responded

On behalf of all of us at Regal, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

October 04, 2024

The staff are always pleasant and personable. The service is timely, even though I didn’t have an appointment. They were able to do my brakes without having to come back. More

by JUHE1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinderella
Oct 15, 2024 -

Regal Kia Lakeland responded

It’s lovely to hear your kind words of appreciation for our hard-working staff at Regal. Thank you for choosing us.

October 03, 2024

Luke was patient and attentive listening closely to my needs when looking for a car. More

by joannacollinsrn
Recommend Dealer
Yes
Employees Worked With
Tray Jackson
Oct 15, 2024 -

Regal Kia Lakeland responded

We’re so happy to hear you had a great experience at Regal.

October 03, 2024

I have never felt as though this dealership was trying to take advantage of me. Service was easy to get going and completed in more than reasonable time frame. More

by spizzirromatthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Gelpi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meleke Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you for visiting us at Regal. We want you to know how much we appreciate your review.

October 03, 2024

Misty is a wonderful customer related member of the team. Continued to follow through until the project what's completely done. More

by BPEDWARDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you!

October 03, 2024

We were very happy with our buying experience with Regal Kia. The car that was listed on line was exactly as advertised. (No bait and switch). A nice young man contacted us and had the car ready and waiting More

by kjmamott
Recommend Dealer
Yes
Employees Worked With
Aven, salesman, and Chayton Wodecky, finance
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you so much for your positive rating for your recent visit to Regal.

October 03, 2024

Regal Kia lakeland helped us save money and get the car we wanted! Would definitely recommend! More

by cgusman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Kia Lakeland responded

It has been our absolute pleasure to serve you, thank you.

...
34
...