Regal Kia Lakeland - Service Center

Excellent service. everyone was so professional, respectful, and helpful service was done rapidly efficiently, and completely. I will highly recommend regal Kia in Lake everyone was so professional, respectful, and helpful service was done rapidly efficiently, and completely. I will highly recommend regal Kia in Lakeland More

Jeremy was the best and made my overall experience easy Jeremy was the best and made my overall experience easy. He definitely deserves a raise, great guy. Jeremy was the best and made my overall experience easy. He definitely deserves a raise, great guy. More

Service was great but I had to wait for my new tire to be ordered. But I would recommend the service. ordered. But I would recommend the service. More

I wasn’t very satisfied on my recent visit I usually deal with Justin but he was not in. Jeremy did ok but I wasn’t real happy when I found out my tires were not rotated with the oil change. I returned after with Justin but he was not in. Jeremy did ok but I wasn’t real happy when I found out my tires were not rotated with the oil change. I returned after leaving to inquire why and to ask why I didn’t receive the mechanics diagnostic sheet that tells what was checked and all the details. I ask the women who was in the receiving area and she asked who my advisor was and she would go and get him. Jeremy came out and I asked why my tires were not rotated and he he handed me the diagnostic sheet and said when the front tires have more tread than the rear they don’t rotate which I did not know. He then proceeds to say that he asked if I had any questions when I was at the cashiers desk earlier? I told him I did not know the tire depths because he did not go over the spec sheet that he originally never gave me! I was not happy that I brought in a coupon for $59.13 oil change and still was charged over $70.00 he explained and went over the math. This was probably an oversight of small print on my part but seems useless to even send a coupon which doesn’t get charged at face value. Jeremy apologized but at that point I was frustrated and left. More

They always provides great customer service while keeping us informed about what is going on with our vehicle. us informed about what is going on with our vehicle. More

Extremely friendly staff. Everything was explained and they even took care of a recall I didn’t know about. Everything was explained and they even took care of a recall I didn’t know about. More

The Service Dept at Regal KIA dealership is exceptional! I would recommend them to everyone! The mechanics ARE HONEST AND UPFRONT! I took my KIA to a different mechanic to get something checked. The "othe I would recommend them to everyone! The mechanics ARE HONEST AND UPFRONT! I took my KIA to a different mechanic to get something checked. The "other" mechanic said I needed to have my engine valve cover gasket replaced. I took my KIA back to my trusty Regal KIA. not only did the associate, Misty, found I was still under warranty BUT then after the mechanic checked it out (which normally would have been $170 diagnostic bill) he stated that my valve cover gasket WAS NOT LEAKING! THE WHOLE THING WAS FREE PLUS I DID NOT NEED ANY REPAIRS AT ALL!! YOU MUST TAKE YOUR VECHICAL TO REGAL KIA IN LAKELAND FL ! More

Trusted Dealer. They have been making sure my vehicle is in good shape since I got it. They have been making sure my vehicle is in good shape since I got it. More

Service department is always welcoming, courteous, and get things done. Thank you guys so much for taking care of my car. get things done. Thank you guys so much for taking care of my car. More

My Service was great! They took care of my vehicle quickly and my Advisor was very professional! Thank you again for a great Service! They took care of my vehicle quickly and my Advisor was very professional! Thank you again for a great Service! More