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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,169 Reviews

3,169 Reviews of Regal Kia Lakeland - Service Center

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May 31, 2025

I would highly recommend Regal KIA to any and all! Excellent group of eto work with and they definitely look after me.b More

by sissyjo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Regal Kia Lakeland responded

Thank you for recommending Regal Kia! We're delighted to hear that our team took great care of you. We appreciate your support and look forward to serving you again in the future! Safe travels!

May 31, 2025

Fast service as schedule and comfortable facilities to wait for it. Everything smooth as always! More

by ab_diel_12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Regal Kia Lakeland responded

Thank you for trusting the Regal Kia team with your service needs! We appreciate your support and look forward to seeing you at your next visit!

May 30, 2025

Pablo was an awesome sales person. He understood the assignment. I’m a happy customer. More

by shalanaspeight
Recommend Dealer
Yes
Employees Worked With
Meleke Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pablo Moreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that Pablo provided you with an excellent experience here at Regal Kia! Thanks for your support and please don't hesitate to reach out if there's anything else we can do for you!

May 30, 2025

Eddie was a great salesman. He made the shopping experience great and went out of his way to help us. More

by billarkb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chayton Wodecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie
Jun 02, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that Eddie made your shopping experience exceptional at Regal Kia. Thank you for sharing your positive feedback!

May 30, 2025

Great customer service and they always ask if I have any questions and answer them thoroughly if I do! More

by jess_5294
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that our team at Regal Kia provided you with great customer service and thorough answers! Thank you for sharing your experience, and we look forward to assisting you again in the future.

May 30, 2025

Dealership is amazing, always great customer service. Jermey my advisor was amazing. Demyia provided excellent service as well More

by toviyon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Regal Kia Lakeland responded

Toviyon, we're delighted to hear that Jermey and Demyia provided you with excellent service at Regal Kia! Thank you for the kind words and support.

May 30, 2025

Jeremy met me at the maintenance ramp as I pulled in . He had my appointment ready , showed me to the waiting area and took charge of the car. He reviewed the work to be done and got the process started More

by kd1235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Regal Kia Lakeland responded

Thank you for sharing your experience! We're delighted to hear that Jeremy and the Regal Kia team provided efficient service and a comfortable environment. We appreciate your feedback, and we're here whenever you need us next!

May 29, 2025

This dealer talks about high quality customer service, I didn’t see any of that!!! I have a manual transmission and the one guy tried driving my car with the emergency brake on. I have a dodge hellcat and I More

by rue.bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Soloj
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff the Manager
May 30, 2025 -

Regal Kia Lakeland responded

I'm sorry to hear about your experience. It sounds like we fell short in providing the high-quality service you expected and deserve. I would appreciate the opportunity to discuss this further with you and make things right. Please feel free to reach out at your convenience. Thank you, Santos Rivera - Service Lane Manager - (863) 808-1213

May 29, 2025

I couldn't be more impressed with the level of service I received. From the moment I waited in, the staff was friendly. The service advisor took time to explain what needed to be done. More

by JR2019
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Benitez
May 29, 2025 -

Regal Kia Lakeland responded

Thank you.

May 29, 2025

I've been a customer since 2021; the service has been always on point and professional. Don't change a winning formula, appointments on schedule and fast service, nice lounge with coffee, cold water and More

by ab_diel_12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Regal Kia Lakeland responded

Thank you for being a loyal customer since 2021! We're delighted to hear that you've consistently enjoyed the professional service and amenities at Regal Kia. We appreciate your feedback and look forward to continuing to serve you with our hassle-free approach!

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