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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,102 Reviews
Call Service Center (863) 485-6697

3,102 Reviews of Regal Kia Lakeland - Service Center

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March 20, 2024

I was not greeted at my car. And no new recommendations was giving to me about my car More

by msrichard32
Recommend Dealer
No
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Mar 21, 2024 -

Regal Kia Lakeland responded

Thank you for taking the time to provide feedback regarding your recent visit. We apologize for any inconvenience caused by the lack of greeting upon your arrival. Providing excellent customer service is our top priority, and we regret falling short of your expectations in this instance. Your feedback is invaluable to us as we continuously strive to improve our services.

March 18, 2024

I waited 3 hrs and feel like I got no update. Jeremy was very nice however I did show him a $20 off coupon that he told me he would apply to my bill and it was never there. I didn't realize until More

by stacey.roberts11
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Mahr
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Jul 11, 2024 -

Regal Kia Lakeland responded

Thank you for bringing this to our attention. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to Jonathan Benitez – Service Lane Manager to discuss.

March 17, 2024

Jonathan Benitez is a great and excelent employee. He is a great asset at Kia Company. More

by acevedo1176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genesis Cruz
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Mar 18, 2024 -

Regal Kia Lakeland responded

Thank you so much for your kind words about Jonathan Benitez! At our dealership, we're fortunate to have dedicated employees like Jonathan who go above and beyond to ensure our customers' satisfaction.

March 16, 2024

They were prompt, thorough, and all with exceptional service. Jeremy communicated clearly and the shuttle driver was a pleasure to ride with More

by rynglzr85
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Mahr
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Mar 18, 2024 -

Regal Kia Lakeland responded

At our dealership, we strive to provide prompt, thorough, and clear communication to all our customers, and it's fantastic to know that we met your expectations in these regards. Thank you for the positive feedback!

March 15, 2024

There was a bad scratch on my door after the service On my right side of the door More

by EWILLIAMS72
Recommend Dealer
No
Employees Worked With
Kelsey Johnson, Kelsey Johnson
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Mar 15, 2024 -

Regal Kia Lakeland responded

Thank you for bringing this to my attention. I'm disappointed to hear about the scratch on the right side of you door following the service. Our Service Lane Manager - Jonathan Benitez will be reaching out to you.

March 13, 2024

I had a good experience. The time that I waited wasn't to bad either I had a really good experience More

by Lanorasanders
Recommend Dealer
Yes
Employees Worked With
Genesis
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Jul 08, 2024 -

Regal Kia Lakeland responded

We're happy to see that you had a 5-Star experience at Regal. Thanks for sharing.

March 12, 2024

Excellent from beginning to end. From sales to finance, everyone we dealt with was great to work with. More

by tricechristina
Recommend Dealer
Yes
Employees Worked With
Chris and Chayton
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Mar 15, 2024 -

Regal Kia Lakeland responded

Customer satisfaction is our top priority, and we're delighted that we could meet your expectations and make your experience with us a positive one.

March 11, 2024

Made sure I was up to date on my cars service and great customer service. Very friendly. More

by kerrywoodbury
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Benitez
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Mar 12, 2024 -

Regal Kia Lakeland responded

Friendly and helpful customer service can make all the difference in ensuring a pleasant experience, and it sounds like you received just that. Thanks for sharing your feedback, and here's to many more smooth car service experiences in the future!

March 07, 2024

Kelsey has great customer service and always looks out for customers needs She is awesome More

by missy.lambert
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson, Kelsey Johnson
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Mar 08, 2024 -

Regal Kia Lakeland responded

Being described as "awesome" speaks volumes about Kelsey's dedication and commitment to providing excellent service. Kudos to Kelsey for her outstanding efforts in looking out for customers and making their experiences memorable. Thank you for sharing your positive feedback about her!

March 06, 2024

Very professional and courteous service I always trust Regal Kia to do the big jobs right More

by HICKERSONNO
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
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Mar 07, 2024 -

Regal Kia Lakeland responded

It's wonderful to hear that you've had such positive experiences with Regal Kia. Trust and reliability are crucial when it comes to vehicle maintenance and service, and it's great to know that you feel confident in their ability to handle big jobs properly.

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