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Regal Kia Lakeland - Service Center

Lakeland, FL

4.5
2,569 Reviews

2,569 Reviews of Regal Kia Lakeland - Service Center

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May 30, 2023

Regal KIA treats you like family. From sales to service, they are A++. Always a great experience. More

by markydoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Srecko Bokun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Soloj
May 31, 2023 -

Regal Kia Lakeland responded

Thank you we strive for customer excellence.

May 29, 2023

Customer service was excellent. My service was done in a timely manner. My waiting time was passed in a comfortable area. More

by SAWYERMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Regal Kia Lakeland responded

Thank you.

May 29, 2023

Customer service friendly , very knowledgeable about kia products . Keeps you updated about your service status . More

by WFHOLLAND2727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Regal Kia Lakeland responded

Thank you, we have a great team!

May 28, 2023

The staff is friendly and extremely professional. I was satisfied with the wait time and service. More

by Karagilmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Regal Kia Lakeland responded

Thank you for trusting Regal Kia.

May 28, 2023

I was in and out when going in for a scheduled oil change. No problem More

by nolehigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Regal Kia Lakeland responded

Thank you.

May 27, 2023

Fast service and they even washed the car. I sent my wife who is disabled and the Van Service helped her to get there and back. The Van Driver was exceptionally good and communicated well. More

by jstango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Regal Kia Lakeland responded

Thank you, our team is great!

May 26, 2023

Confusion on car location delayed departure by 45 minutes to 1 hour Advised it was being washed but returned UNWASHED Communication issue within service department More

by JAnton1206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Misty Osborne
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Regal Kia Lakeland responded

Your feedback is important to us. Please contact customer service manager Janni Rivera 863-333-4686 to share more about your experience.

May 31, 2023 -

JAnton1206 responded

Will call tomorrow

May 25, 2023

Staff always helpful and informative. Latest visit Melissa has been taking very good care of us. Much appreciated. More

by lyndel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa at the Chevrolet dealership..
May 26, 2023 -

Regal Kia Lakeland responded

Thank you.

May 25, 2023

Loved worked with Pablo! He was very understanding and accommodating. He ensured I understood and knew about all of the features on my new vehicle! More

by taylor.mielke
Recommend Dealer
Yes
Employees Worked With
Pablo Moreira
May 26, 2023 -

Regal Kia Lakeland responded

Congratulations on your new Kia!

May 25, 2023

Service was fast and efficient. Good communication. Professional. Good refreshments while waiting. Comfortable environment. Only thing I disagreed with is they said the alignment ne More

by mgoodin74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Regal Kia Lakeland responded

Thank you for your feedback.

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