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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,074 Reviews

3,074 Reviews of Regal Kia Lakeland - Service Center

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November 28, 2023

Always accommodating, professional and courteous This is my 3rd Kia bought from this dealership. I will continue to purchase and have my service done at this dealership. I highly recommend. More

by RENAEGODWIN
Recommend Dealer
Yes
Employees Worked With
Brooke
Dec 08, 2023 -

Regal Kia Lakeland responded

Thank you for your loyalty and congratulations!

November 28, 2023

JEREMY CUSTOMER SERVICE IS AWESOME , HE SHOULD BE PROMOTED TO SERVICE MANAGER, HE EXPLAINED AND SEND ME PHOTO OF WHAT THE PROBLEM WAS ONE OF MY TIRES AND HELP ME , TO GET THE RIGHT TIRE . More

by SARAYDANNY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Regal Kia Lakeland responded

It’s great to hear that you had a positive experience with Jeremy. We hope to see you again soon!

November 28, 2023

Si es un servicio muy excelente y una muy buena atención gracias me siento muy bien More

by miguelhenao072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis Cruz
Nov 28, 2023 -

Regal Kia Lakeland responded

Gracias!

November 26, 2023

No delay in service appointment. Service done in the expected time period. Very efficient business practices. Helpful and friendly staff. More

by andrew77
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Mahr
Nov 26, 2023 -

andrew77 responded

This servicing event went well.

Nov 28, 2023 -

Regal Kia Lakeland responded

Thank you!

November 25, 2023

The service team did not do their job and Jorge Martinez can't take responbility he's a horrible manager trying to throw the good worker under the bus he should get fired for not doing his job fight and mis More

by holy786
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Niko Gelpi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson, Ricky Custodio, Carlos Iona, Genesis Cruz, Gabe Dejesus
Nov 28, 2023 -

Regal Kia Lakeland responded

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.

November 24, 2023

Love the total time we have spent since we bought the car.They make us feel like family. More

by FLAJUDGES
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Mahr
Nov 28, 2023 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us feedback.

November 24, 2023

Always great efficient service. Very accommodating, friendly and accommodating service. Don't have five more words. More

by dickdot1922
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson, Kelsey Johnson
Nov 28, 2023 -

Regal Kia Lakeland responded

Thank you!

November 24, 2023

Although my warranty people are giving me the run around, the folks at regal kia went above and beyond to help me out. Much appreciated. More

by r_rickle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Regal Kia Lakeland responded

Thank you for trusting Regal Kia.

November 23, 2023

Professional , above and beyond to make ends meet. Definitely recommend:) better than Toyota Just a good salesman! More

by mariop550398
Recommend Dealer
Yes
Employees Worked With
Misael Ortega
Nov 28, 2023 -

Regal Kia Lakeland responded

Thank you!

November 23, 2023

Missy is very knowledgeable,patient and friendly. ..I've had her in the past and her people skills is on point. Every one can not deal with people are the public but regal kia has an excellent staff o More

by lativiajohnson
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
Nov 28, 2023 -

Regal Kia Lakeland responded

It’s great to hear that you had a positive experience with Misty. We hope to see you again!

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