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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,176 Reviews

3,176 Reviews of Regal Kia Lakeland - Service Center

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September 12, 2023

Had a pleasant experience at this dealership when me and husband purchased our 2024 Telluride. More

by harnagek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Srecko Bokun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabe Dejesus, Shawn Carter
Sep 14, 2023 -

Regal Kia Lakeland responded

Congratulations! I hope you love your Telluride!

September 12, 2023

Not happy about the work that was supposed to be done only to see that it wasn't completely done. No problem with charging me only to find out it never completed. Two strikes and hopefully I won't see th More

by acdckiss93
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonny Glover, Kelsey Johnson, Levi Dillard
Sep 14, 2023 -

Regal Kia Lakeland responded

We apologize for any inconvenience or frustration you may have experienced. I’m very sorry we failed to meet your expectations.

September 10, 2023

I can always depend on Jorge to make sure my car is properly serviced. However, during my last carwash someone altered the settings on my seat, steering wheel, mirror, and a/c vent. That doesn’t normal More

by WINDSORJOHNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Ortiz, Jonathan Santos
Sep 14, 2023 -

Regal Kia Lakeland responded

Thank you for bringing this to our attention. We really appreciate you taking the time to share your experience with us.

September 09, 2023

Very professional and courteous team, service needs were completed in a timely manner. Waiting area very comfortable with tv, wifi and good coffee.. Overall, Regal does a great job of taking care of the cus More

by CJKRAUSE53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Sep 14, 2023 -

Regal Kia Lakeland responded

It’s great to hear that you had a positive experience with our Kia team. If there’s anything we can do to serve you further, let us know.

September 09, 2023

Kia is a great place to come get repairs. Thanks Regal Kia. Jonathan was an awesome service adviser More

by Selina.g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Regal Kia Lakeland responded

Thanks so much for sharing your experience with us.

September 09, 2023

Jeremy was very helpful and informative. They seemed to get me in and out quickly. More

by pmplanner19904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Regal Kia Lakeland responded

I would like to thank you for sharing this great review about Jeremy and our Regal Kia team! We are thrilled that you enjoyed your experience.

September 09, 2023

Bought a van and it took several days to get van. Part kept being delayed. More

by dhayford_27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 14, 2023 -

Regal Kia Lakeland responded

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

September 09, 2023

I was sold a car that should not have been sold. I have been lied to about it being repaired. I am still waiting for the to start working on it. Since August 23rd. This is the second car i have boug More

by SBRANCH7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Dillard
Sep 14, 2023 -

Regal Kia Lakeland responded

We're sorry to hear that you had a poor experience at our dealership. We strive to provide exceptional service to all our customers, and we're disappointed that we fell short in your case.

September 08, 2023

Jonathan is a nice guy with manners and he take care his customers with respect and the service was fast and always on time with the app I appreciate him More

by Klaporte880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meleke Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo Moreira, Willy Moreira
Sep 14, 2023 -

Regal Kia Lakeland responded

Thank you for giving Jonathan the recognition that he deserves. He works hard to give his customers an A+ experience!

September 08, 2023

Awesome service! Everyone is friendly and has smiles on their faces. Service was very fast too More

by awacaser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Regal Kia Lakeland responded

Thank you! They are a pretty great team.

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