Regal Kia Lakeland

Everyone is profesional, friendly and willing to go the extra mile to help you. Pablo is pleasant to talk to. Chris Aviso works well with him and customers alike. I will always recommend Pablo to anyone I extra mile to help you. Pablo is pleasant to talk to. Chris Aviso works well with him and customers alike. I will always recommend Pablo to anyone I know wants to purchase a car. More

Service was very good very attentive did not have to wait long with Teagan right in as usual number one in service long with Teagan right in as usual number one in service More

Need wash the car and value the cars dont have any with employees. The server was fast employees. The server was fast More

This has to be the most incompetent dealership I have ever been to. Summed up, my wife's 22 Kia Stinger was brought April 24th, 2024, Genesis said the vehicle was ready a few hours later. When my wife g ever been to. Summed up, my wife's 22 Kia Stinger was brought April 24th, 2024, Genesis said the vehicle was ready a few hours later. When my wife gets there, when someone drove my wifes car upfront, the check engine came back on. Apparently, they only cleared the check engine light and said if it comes back on, they would look at it again. That makes ZERO sense. You mean to tell me that anyone who shows up with a check engine light, you merely shut it off and send them on their way? Monday (April 29th 2024) I spoke with Genesis, and she gave me an update saying Kia has authorized the warranty repairs. Tuesday (April 30th 2024) I was told by Johnathan that Kia has NOT yet approved the warranty repairs. At this point, I'm beyond upset, so I called Kia customer service and asked what was holding this up. Kia customer service explained that Regal Kia never submitted any request for warranty repairs. I am grateful for the rental, but the fact that literally nobody on the service side at Regal Kia knows what is going on with my wife's car isn't how business should be conducted. Also, it is costing you money for the rental. You are literally wasting money. Lastly, how is it when I called Kia customer service today, they asked me if I knew my wife's car had an open recall, I told them I didn't know. Regal has had my wife's car for over a week, and I have talked to four people on the service side of Regal Kia, and nobody there thinks to tell me about the open recall? I've personally been lied to numerous times, this will be the last time we ever go here. More

Very clean , accommodating sales person ( James Medlock Was wonderful in answering questions regarding our new Seltos Was wonderful in answering questions regarding our new Seltos More

Great selection of used vehicles, staff was friendly and answered every question we had! Overall a great buying experience at Regal Kia in Lakeland. answered every question we had! Overall a great buying experience at Regal Kia in Lakeland. More

Bad experience. they used the wrong viscosity oil.i had to make a return trip at my expense to correct their. Mistake they used the wrong viscosity oil.i had to make a return trip at my expense to correct their. Mistake More

I was charged $500 more stating regal care on my final invoice than I was promised negotiated price that was included everything. I was handed invoice next day . When I complained about it to manager he l invoice than I was promised negotiated price that was included everything. I was handed invoice next day . When I complained about it to manager he laughed and seems like he don’t care and let me get out his office. More

Service was as expected. Long wait time on Mondays Last two visits have not received a car wash. I specifically asked on last visit but still didn't receive. Long wait time on Mondays Last two visits have not received a car wash. I specifically asked on last visit but still didn't receive. More