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Reliable Nissan

Albuquerque, NM

Overview
Employees
Reviews
Vehicles
4.3
1,956 Reviews
Reliable Nissan is Albuquerque's Premier Dealer for New Nissan Cars and Quality Used Cars. Reliable Nissan proudly serves our neighbors around the entire Albuquerque area. Reliable Nissan prides itself on outstanding customer service, and we honor Dealership Employees who excel in Nissan Sales customer satisfaction. Reliable Nissan continues to work daily on providing every customer with the finest customer service experience attainable. Reliable Nissan grows stronger every day with new customers. We are always striving to excel in Nissan Sales and Nissan Service and Nissan Parts. We look forward to providing each customer with a unique & personalized touch that puts us among the top Nissan Dealers in the Albuquerque area.
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9951 Coors Boulevard Northwest

Albuquerque, NM

87114

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Showing 1,956 reviews

November 16, 2024

I waited for 3-1/2 hours for a recall correction. After waiting I was informed the the recall was not loaded in to the module and I would have to come back in 2 weeks to do it all over again. More

by paulstanislawski23
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramon Mendoza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
3.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
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Nov 19, 2024 -

Reliable Nissan responded

Waiting 3-1/2 hours only to find out the recall correction wasn’t completed as expected is understandably frustrating. Your time is valuable, and we regret that this situation caused such an inconvenience. To ensure your concerns are addressed thoroughly, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

November 16, 2024

I asked for an estimate and list of what my car needed. Have not received it to this date. Only this survey! More

by Dave
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Reliable Nissan responded

Thanks for your feedback, Dave! We're thrilled to hear you enjoyed your experience, but we apologize for the oversight with your estimate. Your input is invaluable, and we’ll ensure our team follows up promptly to address your needs. We appreciate your patience!

November 15, 2024

Went very well. Would recommend Reliable Nissan to friends and family. Thank you for the excellent service. More

by estorey01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Reliable Nissan responded

Thanks for the great feedback! We're thrilled to hear you had a positive experience and appreciate your recommendation. Our team is dedicated to providing excellent service, and your support means a lot to us!

November 15, 2024

Abdul and Sophia made it a great experience. They both made me feel comfortable and trust my decision on final purchase. More

by Tru64art
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Reliable Nissan responded

Thanks! We're thrilled to hear that Abdul and Sophia provided such a positive experience. Your comfort and trust are our top priorities. We appreciate your feedback and look forward to serving you again!

November 15, 2024

The best service personnel in the business, friendly and professional. My vehicle was perfectly serviced. More

by Tomj505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
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Nov 18, 2024 -

Reliable Nissan responded

Thanks for the fantastic feedback, Tom! We're thrilled to hear you had such a great experience with our team. Providing friendly and professional service is our top priority. We look forward to assisting you again in the future!

November 14, 2024

they charged me for rotating my tires then the receipt says they didn't rotate due to low thread, and i didn't notice till i got home, and they did not wash my car, they did nothing extra More

by HENRIETTASEDILLOVERNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 14, 2024

I am glad they were able to identify that I had a bad battery, however when they installed the new battery all sensors needed to be reset, I had low tire pressure and they didn’t fill them, I would think More

by ashchaveS45605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
2.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
Report | Print
Nov 18, 2024 -

Reliable Nissan responded

We understand how frustrating it must feel to notice discrepancies on your receipt after leaving, especially regarding the tire rotation and the car wash. Your feedback is very important to us, and we’d like the opportunity to address your concerns directly. Please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com so we can better understand what happened.

November 13, 2024

Janay and Torin Thanks for all the help and patience. Your help is greatly appreciated. More

by Flastiyano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Torin , Janay Zamora
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Nov 14, 2024 -

Reliable Nissan responded

Thank you for your kind words! We're thrilled to hear that Janay and Torin provided you with excellent support. Your appreciation means a lot to us, and we’re here to help whenever you need.

November 13, 2024

Service advisor was excellent. Got my vehicle checked in quickly, showed me to the waiting area and got me out the door in 50 minutes. One detractor though. The tire pressure was More

by Johnbrant11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan lucllano
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Nov 14, 2024 -

Reliable Nissan responded

Thanks for the feedback! We’re glad to hear you had a positive experience with our service advisor. We apologize for the oversight on tire pressure and appreciate you bringing it to our attention. We'll make sure to address this with the team. Your satisfaction is important to us!

November 13, 2024

Came in and they had taken something off my car and lost it i called to ask if maybe they forgot and nothing More

by Serenan88@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy
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Nov 15, 2024 -

Reliable Nissan responded

We are committed to ensuring that each of our customers leaves with their vehicle in the exact condition they expect. To help us address this concern directly and locate a resolution, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

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