Riata Ford

Relaxed, no pressure salesman and finance manager. It was a pleasant experience and just what he told me It was a pleasant experience and just what he told me More

The brake lines on my car are bad. The company recalled the front break line. But not the back brake line. First issue Back Brakes: On September 22, 2024, I was advised there is a The company recalled the front break line. But not the back brake line. First issue Back Brakes: On September 22, 2024, I was advised there is a recall on the Lincolns between the years of 2015-2018 break line. My brake is completely out, and fluid is everywhere. With no warning, it caused me to almost go through a complete intersection today. I'm very upset. I have a Lincoln MKZ. I am writing to ask Do you guys still service mobile, and if so, how quick his issue can be resolved. I have had to call off from work tonight due to this issue of almost causing an accident or even a fatality. Ford Response was I had to get my car towed in their location so they could look at it , but there was a 3 day wait. I refused. So- I paid out of pocket for the repairs on September 22, 2024. $325.00. Front Brake Line Broke. Second Issue Back Brake: On November 13, 2024, I had the same issue occur again with my back brake, Breaks not working. I left work at 0700, At 0723 I received my grandchild (4 months old) and headed home in rush hour traffic and again my car had no breaks, and no notice was giving with the car system in place. Having to drive very slowly and maintaining a safe distance, I was able to get home. I was so mad. Not only my life in danger but my grandchild's as well. 72000 miles on this car , and these problems are unacceptable. A Lincoln is a luxury vehicle. After an expert looked at my vehicle, it was determined that he back break line was leaking and had to be replaced as well as the entire brake system. Totaling $903.73. I called Riata Ford and was again told the car needed to be brought to their service department, I paid to get my car tower in. I left the finds(invoice) with my vehicle at Riata Ford in Manor , Texas. The dealership I purchased the vehicle. I did get a loaner car but was told I might be liable for payment of use for it at $40.00. This is the second time this has happened. The brake lines on my car are bad. The company recalled the front break line. But not the back brake line. I called back 11/15 to speak with Hildo, a service coordinator, and he told me my back breaks were not a recall problem, and I would have to pay out of pocket right at $900.00. But, he would talk to Randall Cates to ask if their is anything they could do. The answer after speaking with Randall Cates was no, because only the front break line had been recalled. I tried to call Hildo back again on Friday, but I left two messages, and I have yet to receive a call back. I am very disappointed in the Lincoln quality of this car. My car is now still with Riata Ford. More

Everyone has been very personable and very professional. I look forward to purchasing my next ford at Riata Ford. Sincerely, Eric Willis I look forward to purchasing my next ford at Riata Ford. Sincerely, Eric Willis More

The staff was friendly and helpful. All my questions were answered. I will recommend this dealership. All my questions were answered. I will recommend this dealership. More

Your prices are ridiculous, can not afford A $70 oil change. Customer service was great change. Customer service was great More

My experience with Duke was awesome. He was extremely helpful and very professional. I will refer my family and friends… He was extremely helpful and very professional. I will refer my family and friends… More

I was extremely pleased with my F150 purchase from Riata Ford in Manor TX. Everyone was friendly, helpful, knowledgeable and professional. I am a long time Ford customer, and although this is my first tim Ford in Manor TX. Everyone was friendly, helpful, knowledgeable and professional. I am a long time Ford customer, and although this is my first time to Riata it will not be my last. Thanks. More

Very friendly caring at check in. Joe remembers my name and always makes me feel special. Service is timely and efficient Joe remembers my name and always makes me feel special. Service is timely and efficient More

I recently went into Riata Ford Service because I had scuffed one of my Rims on my 2023 Ford Explorer ST who is my baby. I had reached out to Nicole to see what a Rim would cost, and she gave me a price scuffed one of my Rims on my 2023 Ford Explorer ST who is my baby. I had reached out to Nicole to see what a Rim would cost, and she gave me a price but also gave an option of getting my wheel fixed. Well, I decided to get my Rim fixed and her and JD were all over it. I went in early to get my Rim taken off and my spare put on till my Rim gets fixed. Oscar in the service department recognized my ST because I am a regular there and buy all my cars at Riata Ford and called me outside and asked how far I was going. I told him and he said that he wouldn't suggest that since my ST is an all wheel based vehicle and would mess it up and suggested if I could get a rental car. Luckily they had one for me to rent out and left my ST there. All in who took part with this issue I had did their job and took care of my needs. I love the sales team and the service team at Riata Ford Manor they know how to take care of important and regular customers. Job well done JD, Nicole and Oscar Thanks again Fernando Carlos More

The service I received and the employees that I interacted with were all professional. I will be a returning customer interacted with were all professional. I will be a returning customer More