Riata Ford

Lacks exceptional customer service doesn't follow up over promise under deliver wanted to support local business very disappointed promise under deliver wanted to support local business very disappointed More

Riata Ford is the best dealership I’ve ever worked with in regards to purchasing a new vehicle. They communicated thoroughly throughout the process and anticipated my every need. Josh, our sales consultant in regards to purchasing a new vehicle. They communicated thoroughly throughout the process and anticipated my every need. Josh, our sales consultant was efficient and mindful of our time. He had everything ready prior to us coming in to close the deal and that made the transaction fast and easy. Riata has a customer for life. More

JD is great always very helpful and very accommodating to my schedule I’ve been using Riata service for years and he is the reason. my schedule I’ve been using Riata service for years and he is the reason. More

Rita Ford has very good customer service. T hey are very friendly and helpful. Thaks T hey are very friendly and helpful. Thaks More

About a month ago I had a battery issue that needed immediate attention and I called and spoke with Heidi who was able to provide diagnostic information to confirm that it was indeed the battery. I pu immediate attention and I called and spoke with Heidi who was able to provide diagnostic information to confirm that it was indeed the battery. I pulled into the dealership and Lindsey assisted me and within an hour or so they had it replaced. It had been leaking acid and was about to explode. Being grateful how they took care of me then when it was time for the 40,000 oil change I contacted Lindsay and made arrangements to get that along with a tire rotation and inspection done. Being in the service industry myself I build relationships with my customers because they are just more than a transaction and by doing so I invest more into taking care of their needs and not mine. That being said I really appreciate when I receive that type of service, makes you want to come back. When I was about to check out a customer asked Lindsey and Heidi if she were in the Service department and I told her that she was in the Great Service department and that they would take good care of her. My hat off to the Great Service team and the other team members that are also i.e. mechanics etc. that make it a good experience, keep up the good work. Marvin Davis More

my service this time was so bad! my advisor was so uninterested in answering what I needed to know about my car, he told me that my car needed tires, I told him what had happened wi my advisor was so uninterested in answering what I needed to know about my car, he told me that my car needed tires, I told him what had happened with the tires and he told me I'll call you in a little while to tell you and he never called me and sent him a message and I called him and he didn't answer me! In the end I didn't know why he told me that my car needed tires. More

Very courteous, clean, bright and friendly staff N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A More

Always pleased with the customer service and work performed on vehicle. I was kept informed on the status of vehicle in service. performed on vehicle. I was kept informed on the status of vehicle in service. More

Excellent professional service and vehicle delivery. This is our 2nd purchase in the last several months and when the time comes we will continue shop at Riata! This is our 2nd purchase in the last several months and when the time comes we will continue shop at Riata! More

JD was very helpful in getting my AC leak fixed. JD kept me informed on the progress of the work being done on my truck. JD kept me informed on the progress of the work being done on my truck. More