Ricart Ford

Purchased my dream car. We went in knowing exactly what we wanted and Sterling made sure we walked out happy. Every step of the process was painless and easy. We went in knowing exactly what we wanted and Sterling made sure we walked out happy. Every step of the process was painless and easy. More

Great Experience! Thanks for the great service during the purchase of our new vehicle! Helped get good financing, great deal on extended warranty! Will recommend to any Thanks for the great service during the purchase of our new vehicle! Helped get good financing, great deal on extended warranty! Will recommend to anyone! More

Amazing experience Melissa and Cassie were amazing to work with. This is the second explorer sport we leased from Melissa and first from Cassie and both experiences wher Melissa and Cassie were amazing to work with. This is the second explorer sport we leased from Melissa and first from Cassie and both experiences where awesome. Very friendly and knowledgeable, and are available after the sale as well. More

Great service I have been using Ricart service for both our Ford products, they have always been professional, had one issue, but they promptly made it right I have been using Ricart service for both our Ford products, they have always been professional, had one issue, but they promptly made it right More

"Worst service I've ever been subjected to" My name is David B Hannah and I own a Lincoln MKZ 2010. I took my car to the Ricart Automotive Group on South Hamilton Road Columbus Ohio 43227. The r My name is David B Hannah and I own a Lincoln MKZ 2010. I took my car to the Ricart Automotive Group on South Hamilton Road Columbus Ohio 43227. The reason I took my car to Ricart Service Department was, as I start breaking my car would pull to the left. While not braking the car drives straight. And there was a few other issues that I was having looked at. I.e. a fog light not working, wiper switch wasn't operating correctly and a few other cosmetic issues. All of the minor things they were able to give me a correct assessment and estimate and a few of them I had repaired without incident. As for the pulling to the left Jonathan Cutler their mechanic license number 9141 told me that it was the passenger side brake caliper and possibly a hose that the brake fluid runs through and advised me to get it repaired and it would fix the problem. I agreed to the repairs the repairs were done and then Jonathan States on my receipt that he replace the caliber and the holes and test drove my car and that everything was fine. He states that it no longer pulled to the left during braking. As I pick up my car and was leaving their parking lot and applied the brakes before going over a speed bump my car pulled to the left. I immediately called the service department, Brad was the associate that helped me in the service department. Once on the phone with Brad I had Brad transfer me over to Angie which is the head of the service department. Once on the phone with Angie I expressed my disgust with their service department and how unsafe it was for them to give me a vehicle back in the same manner that I gave it to them but charged me $418. And the only reason it was that cheap is because my warranty company payed the rest. Angie set up for me to come back in that following Monday to drop my car off. I dropped my car off monday morning and monday afternoon the service department calls me back and explain that they found a few other issues with the vehicles suspension and that they were going to start replacing some of the items they thought it was. After replacing the upper control arm bushing, the passenger outer tire rod end, swapped breakes and rotors from side to side and realined my car three times..... the service supervisor called me with two options.. I could either come get my car in the same condition I took it to them for and they would refund me my money. Or I could agree to allow them to swap out parts until they found the issue. I didn't take my car to them for a guess job, I took my car to them for a professional assessment and a safe and reliable repair. Now, I'm scheduled to drop it off to the Lincoln dealer. I have written proof of everything I've stated and swear it to be true. It states at the end of my receipt that the only thing that can be done now is a park elimination Diagnostics. It says that all normal means of diagnosis have been expended. This is absolutely the worst service I have ever received. I will never take any of my vehicles Ricart. Lastly, when I picked my car up it still has oil smudges all around the hood the outside of the door, on my door panel on the inside and the car now feels like it's pulling worse then it was before I took it in. And it even sounds different. I don't feel safe and will not drive it until it goes back in the shop. Lord help anyone who puts their life and the life of their loved ones in the hands of the Ricart Service Department under the supervision of Angie Lutz. More

Jake Helped me buy my first new car! Jake was welcoming from the start, and a car guy just like me! Made my first new car experience a great one, and was very knowledgeable! A swell young Jake was welcoming from the start, and a car guy just like me! Made my first new car experience a great one, and was very knowledgeable! A swell young man and deserves a promotion! Good luck, and thanks for the help! More

Great experience, as always! Came to dealership to purchase our new 2016 Ford F150. This is our 3rd auto purchase from Ricart. Melissa Figgins and Tiffany Hay delivered great cu Came to dealership to purchase our new 2016 Ford F150. This is our 3rd auto purchase from Ricart. Melissa Figgins and Tiffany Hay delivered great customer service! Even though Tiffany was new and training, we did not have a long wait, was treated with respect and professionalism. Couldn't have asked for a better experience! Was a great feeling to get to help Tiffany with her first sale! Congrats :) More

Great Experience!!! they both are the "greatest". (very professional & understanding). they both listened with courtesy & answered any questions that were asked. I wo they both are the "greatest". (very professional & understanding). they both listened with courtesy & answered any questions that were asked. I would highly recommend both of them to anyone that is interested in looking/buying a ford. More

Simply Awesome!! Ben Keeran is the single best car salesman I have ever dealt with. His product knowledge is unbelievable, and there is zero pressure to buy!! Doug McF Ben Keeran is the single best car salesman I have ever dealt with. His product knowledge is unbelievable, and there is zero pressure to buy!! Doug McFarland is an amazing Sales Manager!! Doug takes the time to explain all of your finance options, and is upfront. If a deal cannot be done at the terms that you initially were wanting, Doug takes the time and explains the "why", and "how's" that is needed to meet your buying expectations. Scott Carter is an awesome finance manager. Scott takes the time to explain all of the details of your deal, and the extras that are available for your vehicle. The extras may extend the life and enjoyment of your vehicle, but it is not a high pressure push experience with his sales pitch. My wife and I have purchased three vehicles from Ben Keeran, Doug McFarland, and Scott Carter at Ricart and will be purchasing our future vehicles off of them as well!! Love Ben, Love Doug, Love Scott, and Love Ricart!! A+++ Tyler in their service department is wonderful as well!! More

Purchase of a new Ford Taurus Jake was very professional, easy to feel comfortable with, gave impression of being honest, very knowledgeable of what he was doing and what all neede Jake was very professional, easy to feel comfortable with, gave impression of being honest, very knowledgeable of what he was doing and what all needed to be done and how /who to assist with anything. Courteous, pleasant, kind, considerate. Overall excellent experience buying from him. Also Doug, Bill and Frank were terrific as well. Very customer friendly enviorment from everyone at Ricart!!! Jake is awesome!!!!!!! More