I'm not sure how they are getting such great reviews. I paid extra for a VIP package and get the worst service ever!! Service declines each time I'm there. I made an appointment for an oil change and losing air in one of my tires. My appointment was at 8 am and I was the first person in line yet somehow my car was not ready until 4pm. Ricart sent me to work in an Uber and I explained I get off at 4. I was told they would get it done long before then. I had to text at 3:45 since no one would answer the phone to tell them I was about to be stranded at work. By 4, when I'm now standing outside my locked office building they tell me they will send an Uber that would be there in 16 minutes. What VIP service Ricart! Then I get there finally and am told they have to locate my paperwork. On top of the fact that a service that was completely covered in January I now have to pay for when I still have coverage??? When I asked why I had to pay this time I was told by them that they did not know. Needless to say I authorized a new tire at 10:30 and was told they would again get it taken care of right away. I'm not sure how a service that was once covered by the quick lane now takes 8 hours to complete. I have to assume that since I was not sitting there in their face they made the decision that my repair was not as important to them as others were and kept pushing mine off despite my 8am appointment. Also, stop asking me if I want my car washed while it is there and never washing it! Its absolutely annoying when you offer it every time!!! I then asked to speak to the manager and was told he was busy. I was denied a number to reach him at since I was not willing to wait any longer. Again, great VIP service Ricart!!! You took extra money from me at purchase for a VIP program I thought I would get benefits for but not the case. I guess because they don't charge me each time for my oil change I'm just a bother to them now. I would rather go somewhere else, pay and be able to get on with my day in a timely fashion. I still have this supposed VIP package and will not be returning back to Ricart!!! They can keep the little money they made off me but I promise they lost a customer for life!!!