The only review I have ever made before on a car service advisor was in regards to Kal Ramadan at Rick Case Honda in Davie, FL. That review was back on 8/17/11 and through the Edmunds.com website (you can google it or search through that site for it if you would like). Yet, I have decided to write another review on this same advisor at this time (nearly 3 years after my first) because my experiences with him have truly been wonderful... even exceptional with regards to my last service visit... and I strongly believe that great customer service should always be commended. I have had plenty of trust issues with previous car service advisors in my life (especially as a woman with little knowledge of cars), but I feel very fortunate to have come across Kal and have stuck with him ever since. Though Kal's quality of service represents the service department at Rick Case Honda in Davie/Weston very well, I am only able to comment on him as far as service advisors go and can recommend him without waiver. Please read on for a detailed description of my latest experience with Kal... I am writing this service review in part to help others find a truly wonderful car service advisor near them, and I am writing this review in part to also thank Kal for helping to keep my family safe in our Odyssey (though I have not told him of this yet and he did not ask for any such action on my end... never did 3 years ago before my first review, and still never has).
Very unfortunately, I recently experienced 3 types of warning lights come on in my Honda Odyssey: Check Charging System, Check VSA System, and Check ABS System. As a mother of three young children (now ages 10, 7, and 5), this concerned me greatly as I am always driving them around in the Odyssey and we depend on it more than anything else we own and use. The lights came on in the late evening hours as we drove home from my daughter's dance class. Luckily, we were very close by our house (just outside our community) so we made it home and I planned to take the car to Kal at Rick Case Honda the very next morning. The car did not start though and after I had a neighbor kindly jump it for me that morning, the warning lights no longer showed. However, I proceeded with my plan to see Kal and have whatever caused the lights to go off and my car not to start fixed before allowing my kids to ride in the Odyssey again. So, off the kids went with my sister to camp as I drove to see Kal in the Odyssey. Once I was there and described the problem to him, he had my battery checked right away as I stood by the side of my car. The readings and printout that he gave me showed a battery pretty much dead without any more juice. So, we agreed on getting a replacement battery and getting the car checked out (always free inspections with an oil change and I knew I needed one anyhow) so that they could figure out if all the warning lights came on as a result of other issues that needed to be fixed or whether the lights were an automatic defense mechanism built in as a result of the battery going dead. After the battery replacement, car inspection, and test drive, Kal came to me and said that it seems everything is in order and it must have just been the battery. So, I was off and running to get last minute errands done before picking up my kids from camp.
Shockingly, as soon as my kids entered the Odyssey and we started to drive off from their camp school, the battery light and Check Charging System warning light again came on. I therefore called Kal and asked him if it would be OK for me to return the car for another inspection and said that since it is the end of the day now, I wouldn't mind driving it back the next day if he thought it was OK for me to do that. His response to me was that if these signals came on while I was driving, I should bring it back to his service center as soon as possible this evening, and he would give me a rental car until my car was fixed. It was very unfortunate that they never saw the lights come on before, but since I have a new battery and it is now coming on, this was not a good situation at all. I, therefore, made my way back to Kal... who I knew officially ended his work hours at 5pm but stayed waiting for me after that so he could be sure my car was handled appropriately and I could get into a rental car and be on my way without any hassles. With my kids waiting with me, Kal called for service tech Chris (also so wonderful in communicating with me and deserves much praise as well) to our car upon our arrival and they discussed and looked at my car together without delay. They explained that my problem must be a bad alternator, working intermittently... hence, the warning lights did not come on the entire time they first inspected and worked on my car in the morning and why they could not catch the problem before. The alternator would go off and on... and because the car was forced to run on solely the battery whenever the alternator did not work, it drained the battery and the problem therefore initially appeared to just be the battery. Now that they had the warning lights on and could pinpoint the problem, they would get my car working properly and back to me the next day. My kids and I then got into our rental car for the evening without any fuss and headed home knowing we were in good hands.
Even though it took a second trip that very day to see Kal for the work to all get done without any further problems with the car (that was a week ago), I understood why it was difficult for them to get to the root of the problem the first time around and simply appreciated all of the concern, attention, and expedient service I received. The work was all under warranty and I also received the rental car without any charge to me. And, the fact that Kal actually stayed after hours to assist me truly meant so much. Even though I knew I wouldn't have felt as comfortable with anyone else, I told him not to worry about me if I couldn't make it back to his service center before 5. He stayed and waited for me though and I am sure he had to probably stick around even after I left in the rental car to process the order on my car and such. (Even as I was leaving the area for the rental car, I could hear Kal and Chris working together to get the necessary diagnostic and service equipment to my car while it was still running... The car drop-off area of the service center was transformed at that moment into an emergency room for car repair, I kid you not.)
I know I am fortunate to have Kal Ramadan as my service advisor and I hope others will find this review very helpful to them and decide to give Kal a call whenever they need service on their car as well. Kal is someone I trust because in my heart I truly believe his priority is in keeping my family safe in our Odyssey. We have gone back to Kal for several years now and at no point in time have I ever felt pitched or pressured to do anything. He is a big man, with a big, warm heart and this is coming from a 4'11" mother of 3! :-)