Rick Case Hyundai Davie

I bought the car but still have constructive comments. After weeks of researching online and visiting 3 different dealerships, I finally decided to go to Rick Case Hyundai of Davie, Florida.  In short, it After weeks of researching online and visiting 3 different dealerships, I finally decided to go to Rick Case Hyundai of Davie, Florida.  In short, it was a long road with many bumps but ultimately it was worth it but I don’t think I would do it all over again. The Good: Other dealerships have sales reps huddled in groups while they wait for a customer.  This always made me feel like they’re a group of sharks just waiting to attack the next piece of bait that falls into the water.  I’ve even experienced a sales rep that lit a cigarette right before we took a test drive.   Needless to say that ended up being a waste of time.  Sometimes these dealerships are surrounded by other un-maintained businesses that bring down the customer’s experience.  However, at Rick Case Hyundai you will NOT encounter any of these scenarios. As soon as you drive into the Rick Case Auto Mall … you immediately feel like you’re driving into professional / high-end place of business.  Once you step into their showroom, your initial feelings are immediately verified by the very professional staff.  I was greeted immediately in a very welcoming manner and everyone extremely approachable / non-intimidating.  My sales rep (Juan Carlos) ended up being the star of the show (more on this, later).  The staff, cars, floors, bathrooms, landscaping, service area, and ever the surrounding businesses were all super clean and well-organized. The Bad: Unfortunately some dealerships don’t discuss pricing over the phone, by email, or text.  Rick Case happens to be one of these dealerships.  I do understand why they do this but don’t agree with it and this was precisely what ended up becoming one if the “bumps” on my road to a new car. My initial communication with Rick Case was via an internet inquiry with Sam Hatz.  He advised they had the new gray 2015 Santa Fe Sport that I was interested in and that they will be able to work with the Doral Hyundai offer that I had disclosed to him.  So when I get to Rick Case (a 45 minute drive, one way) the floor manager, Steve immediately attended me and knew what I was there for without me even telling him.  He introduced me to his sales rep named Juan-Carlos (JC).  JC took me for a test drive, was very informative and great to work with … so I decided to buy the car.  As we began to do the paperwork, JC asked me in a perplexed manner “weren’t you here to see a 2015 Santa Fe Sport?” It ends up being that we were test driving a 2016 and they had no 2015’s.  Obviously, the offer discussed with Sam was based on price matching a new 2015 at Doral Hyundai.  JC got Steve involved but to avail.  As I was leaving the showroom (extremely upset), JC approaches me and asked what transpired with Steve.  After I explained it to him, JC asked if he’s able to possibly work with the 2016 price after speaking with Steve and Sam … would I be willing to buy tonight.  “Of course” I replied.  So I went to get something to eat in the area and after about an hour JC calls me and before I know it, I’m driving a 2016 Santa Fe Sport in the color I was looking for. The Ugly: 1. There were 6 people involved with my purchase at Rick Case (Me, Sam, Steve, Juan-Carlos, Rolando and the cashier).  This increases risk of miscommunication / errors (as it happened with me).  It also feels like I’m being bounced around just as my rapport is building with one person. 2. The finance manager (Rolando V.) was definitely the area with the most room for improvement.  Just to be clear, I never told anyone I was financing anything.  I actually told everyone from the beginning that I would be paying in full before I drive off … so I’m not sure why Rolando needed to know how much I make a year, my mortgage, employer info, etc.  Also, there comes a point during Rolando’s script where he tries to up-sale additional coverage & services … which are expected. However, his delivery was ridiculous.  He lectures you; he does not have a conversation with you.  It’s as if he goes on auto-pilot for about 30 minutes as he rambles, rushes, and confuses you.  He does not pause to ask if you have any questions and then expects you to sign away.  The funniest thing is that he is drawing a diagram for you as he’s on auto-pilot.  I literally took a picture of this diagram because it looks like a complete mess that no one will understand but him.  This was a terrible way to end the purchase experience at Rick Case. 3. I wanted to pay the car using me credit card to capture some perks / points on my card.  However, according to Rolando, they would only allow me to pay $5K via credit card due to the added expense for Rick Case.  Quick note on my background: I work in finance for a billion $ company.  I establish credit lines, review financials, collect A/R, reconcile accounts, establish insurance underwriters, facilitate credit card processors, etc.  If I were to tell my customers what Rolando told me about credit card fees … I would lose revenue!  Maybe Rick Case should re-evaluate the process instead of having a “1 size fits all” directive.  Example: try incorporating the costs into the price of the goods, give customers the option to pay via credit card at premium (just like gas stations do), re-negotiate your terms with your credit card processor (I’d recommend looking into North American Bancard), etc.  There several options here that management should analyze.  In the meantime, I just lost a substantial amount of points on my credit card that I feel Rick Case should compensate me for. 4. Why do dealerships make customers buy features that some consumers are not interested in?  Dealers should negotiate with the manufacturer to be able to return (be credited) for any unwanted features that can be removed by their service techs.  In my case I had no use for the following but was told I had to purchase it: first aid kit ($30), cargo net ($50), roof rack cross rails ($205), and a rear bumper applique ($70).  This is why I choose not to buy from Rick Case the additional items I really wanted such as a sun visor for the Santa Fe Sport, heavy duty floor mats, and the extended bumper to bumper coverage. More

Excellent experience, as usual. Excellent staff and management. Extremely pleasant experience. Would highly recommend dealership to all. Have done business with Rick Case dealershi Excellent staff and management. Extremely pleasant experience. Would highly recommend dealership to all. Have done business with Rick Case dealerships for many years with only great experiences. More

Great Experience Bill was great to work with and we had a very good experience in leasing the car for our son. I would be happy to work with Bill and Rick Case Hyundai Bill was great to work with and we had a very good experience in leasing the car for our son. I would be happy to work with Bill and Rick Case Hyundai again. More

Rick Case review, Azera 2015 lease Pleasant, stress free experience, sincere and wonderful sales associate. Being a BMW customer for many years and never had owned or even driven a Hyun Pleasant, stress free experience, sincere and wonderful sales associate. Being a BMW customer for many years and never had owned or even driven a Hyundai, I am very satisfied with the experience, quality and my decision to become a Hyundai owner and mostly a Rick Case customer. Thank you More

Happy Customer My husband and I are very happy with our new car. Thank you NATE, YOSUAN, MIKE (financing), and MARC RILEY for making this process of buying a new car My husband and I are very happy with our new car. Thank you NATE, YOSUAN, MIKE (financing), and MARC RILEY for making this process of buying a new car a pleasant experience. You were all very kind, attentive, helpful/informative, well-humored, and above all very professional. More

Excellent customer service People here are very amiable and helpful. They did the best to satisfy my expectations about good deals for me. It was a very happy ending. People here are very amiable and helpful. They did the best to satisfy my expectations about good deals for me. It was a very happy ending. More

Rating my purchase Drawn was very helpful in selecting the right vehicle. Carlos was very good at helping me secure the financing. It took a bit long to deliver the ve Drawn was very helpful in selecting the right vehicle. Carlos was very good at helping me secure the financing. It took a bit long to deliver the vehicle, but I was happy with the overall service. More

Excellent Service Personnel is knowledgeable and corteous. Both Seler and finance manager did a great job. Thanks Rick Case. I am planning to continue using your servic Personnel is knowledgeable and corteous. Both Seler and finance manager did a great job. Thanks Rick Case. I am planning to continue using your service dealer services for any needs related to my car. Also if gas price is right, I will go there for it. Tks. More

Good Experience My wife and I enjoyed the low pressure high quality service provided by the Rick Case staff, especially the sales person Juan Carlos Galiano. We are h My wife and I enjoyed the low pressure high quality service provided by the Rick Case staff, especially the sales person Juan Carlos Galiano. We are hoping Rick Case would continue with the same level of service for the duration of we own this vehicle, especially when there are times to perform maintenance service (NOT requiring unwanted services). More

Happy It was a great experience for me. usually I am uncomfortable when getting to a dealership but at Rick case with Jacques it was different. thanks to a It was a great experience for me. usually I am uncomfortable when getting to a dealership but at Rick case with Jacques it was different. thanks to all More