Rick Case Volkswagen

The most urgent issue: My daughter lives in Atlanta and, as of today, is still driving with the Florida temporary tag issued in my name, which is now expired. I have been told four separate times that her G as of today, is still driving with the Florida temporary tag issued in my name, which is now expired. I have been told four separate times that her Georgia temporary tag was overnighted. It has never arrived, and I still have no tracking information. Unfortunately, this is the latest in a series of problems with this purchase: • On August 12th, I negotiated a cash, out-the-door price in writing. The next day, I was told I would have to finance the vehicle to receive that price. The original agreement was only honored after I posted a negative Google review. • I offered to wire the full amount immediately but was told Rick Case would not accept a wire. Despite having purchased more than 20 vehicles and routinely paying by wire or personal check, I had to split the purchase across several debit cards. • Because the vehicle was a surprise for my daughter, it initially had to be purchased in my name and then transferred into hers. Three different people in finance gave me three different explanations of how this would be handled, with the process changing again right up to delivery. • Now, after all of that, we still cannot get the correct temporary tag despite four assurances that it was being overnighted. More

Sales floor team was fine but the finance manager(s) refuse to work on numbers with you and strike a deal. Bare minimum even after offering 40-50% of the cars value down. They dinged my credit prior to refuse to work on numbers with you and strike a deal. Bare minimum even after offering 40-50% of the cars value down. They dinged my credit prior to us getting the numbers down. More

Extremely unprofessional experience. I called to ask a simple and very standard question about a Tesla Model S—specifically about the car’s onboard computer details. The salesperson, “I, I called to ask a simple and very standard question about a Tesla Model S—specifically about the car’s onboard computer details. The salesperson, “I,” said he checked using the VIN but didn’t know the answer. " He believes " the answer was correct. I calmly explained that the car’s computer would show the information immediately, and instead of taking a moment to verify it properly, he abruptly hung up on me. Hanging up on a customer for asking basic questions is unacceptable. If you’re serious about buying a car, I would strongly recommend taking your business elsewhere. This was rude, dismissive, and a complete waste of time. More

I made an appointment for a recall on my 2024 ID4. I was there on time on April 1st for my at 8:45. Immediately was told it would take more than a day to do this. I asked about the charges and was to I was there on time on April 1st for my at 8:45. Immediately was told it would take more than a day to do this. I asked about the charges and was told that it was covered by VW totally upfront. This dealer does not loan cars for the days your car is down, therefore I caught a ride home from the dealer and was off to fend for myself during the 2 full days it took them to return my car. The mechanic sent me a video shot on April 2nd stating he recommended new windshield wipers because they "screeched" (something I personally installed 2 weeks prior, OEM nonetheless) . That alone made me doubtful about the authenticity of the multi-point check. This blatant attempt to upsell unnecessary parts makes me question the accuracy and honesty of their entire shop. He also recommended alignment and balancing of the two front wheels, for the modest sum of $1,100.00. This is something I don't think anyone would approve in a car that drives on regular city streets with just 15000 miles on its back. The one star goes to the only positive thing about this ordeal. Tiffany, the person that spoke with me in person, treated me with respect and even helped me with a ride from my home to the dealer since it was late and the drivers had all gone home for the day. I'd rather take my car elsewhere next time. Do not trust this service center More

Farooq is a professional salesman. He will assist you in finding what is best for you. Definitely recommend if you are planning on going to VW at Rick Case. He will assist you in finding what is best for you. Definitely recommend if you are planning on going to VW at Rick Case. More

My wife purchased an Acura in April 2025. We live in Colorado and paid $1000 for the license plates, which were supposed to be delivered to our home in Denver. It is now over 3 months later a We live in Colorado and paid $1000 for the license plates, which were supposed to be delivered to our home in Denver. It is now over 3 months later and we have not yet received the license plates. My wife and I have left half a dozen messages, with Marcos Rancel, Daniel Fores and others. No one will call us back. The Acura has had 3 separate temporary plates and will expire again the end of July. We feel the $1000 spent for the plates is a scam. Since no one will call us back my next step will be to take legal action. They have no concept of customer service. More

I had the pleasure of dealing with Sebastian Soca, Jalen Chapman, and Marcos Rancel to lease my new VW. Each person was attentive, accommodating and easy to communicate and work with. I have dealt with othe Chapman, and Marcos Rancel to lease my new VW. Each person was attentive, accommodating and easy to communicate and work with. I have dealt with other dealerships and the experience was terrible. There were no hidden fees or miscommunications about my needs and requirements. They were respectful and went above and beyond to complete the deal. Although Rick Case isn't near my home I would use them again for my next lease or car purchase. THANK YOU VERY MUCH FOR YOUR HARD AND EFFICIENT WORK! More

Julio Rodrigues was rude, I purchased a car and he made me wait 3 hours and on top of that, he was not pleasant and even with all this wait, he didn t take the time to explain anything which created more f me wait 3 hours and on top of that, he was not pleasant and even with all this wait, he didn t take the time to explain anything which created more frustrations and missundertandings later in the in the process. A lot of unecessary stress and headache, I recommend you stay away from this company and this person. More

My car has been there for two days and nobody knows what’s happening with it. Nobody will call me back. Great job. what’s happening with it. Nobody will call me back. Great job. More

Terrible experience. I bought my own lease. Ronald Marroquin took away all desire to buy from this dealer again. Terrible customer service, a lot of unanswered questions, I bought my own lease. Ronald Marroquin took away all desire to buy from this dealer again. Terrible customer service, a lot of unanswered questions, and I waited over a month to get a copy of what I signed. It comes out that he added a totally unworthy extended warranty. The car is now covered by the re certification until 74k miles and supposedly covered until 100 by an additional warranty for which he charged me over a $1,000, however, it will expire at the same time as the 74k one, in short words, I will never get to use the other. I sat with a manager today, who confirmed that he should have offered the longer term warranty instead but he didn’t, and since the car is over 4y old (it wasn’t then) there is nothing to do. Basically, I was SCAMMED More