Rick Case Volkswagen

Originally took in my 2017 Jetta for an 80,000 Mile service. As usual we received exceptional service from our service advisor, Hugo Alvarez, and all of the employees at the dealership. We have been ge service. As usual we received exceptional service from our service advisor, Hugo Alvarez, and all of the employees at the dealership. We have been getting our Jetta serviced there for several years and have also purchased vehicle there. We would highly recommend this dealership as the “go to”place for all your sales and Service needs. Thank you! More

I purchased 2 cars from Rick Case, in both cases Ivan was the Finance Manager. As I was new to the country then there were many things I was not sure how they worked; Ivan took the time to not only recommend the Finance Manager. As I was new to the country then there were many things I was not sure how they worked; Ivan took the time to not only recommend worthy options but also explain why so I didn't feel it was a sales trick. I'm so satisfied that, even when he changed his job within the dealer, he keeps returning my calls with questions regarding financing options. Car dealership world is not perfect for customers more than not and it's refreshing to find people like Ivan who is willing to assist you to his best. More

You will be tricked and feel awful! Bought a brand-new Atlas. On VW’s website my model has power liftgate. On my car’s window sticker, the car has power liftgate. The salesperson showe Bought a brand-new Atlas. On VW’s website my model has power liftgate. On my car’s window sticker, the car has power liftgate. The salesperson showed a car with the power liftgate. I get home and discover that the car has no power liftgate. Salesperson and Sales manager disappear! Then the GM of the dealer tells me that VW is not making the cars with this feature due to the complicated times we are facing…I’m left with no options…again, none of the sales team gave us a heads-up on this issue neither no one reached out to apologize for this mistake. More

Sales Manager Nick Jouault lied through his teeth to get out of a deal, saying that they could not sell a car to someone from out of state, as well as stating that a car had been sold which was still availa out of a deal, saying that they could not sell a car to someone from out of state, as well as stating that a car had been sold which was still available. This was all because they did not want to match a deal that they had already agreed on, and wanted to sell the car to someone else for a markup. Do not trust what they say, and take your business somewhere else. More

Went in to get Sentinel package honored. Carlos took pictures and never called me back as he said he would do. I informed them that I was moving to another state and would like to do the procedure prior pictures and never called me back as he said he would do. I informed them that I was moving to another state and would like to do the procedure prior to. Needless to say no one contacted me until I reached out to them. Instead of being honest they blamed it on being backed up which is bs and TERRIBLE customer service in my opinion. I asked them questions up front to prevent this from happening and was given incorrect information throughout the entire process. Be honest with people up front and stop concealing lies and treat your loyal customers with more respect. More

Salesman Jhnon Castro was excellent and made the process easy. Finance dept not so much. Seek financing w your bank/credit union. High rates and unprofessional. easy. Finance dept not so much. Seek financing w your bank/credit union. High rates and unprofessional. More

I puchased a new Atlas last week from Gregory and it was such a great experience that this past week I came back and purchased a Tiguan for my son. I had been looking for over a month and found the car de such a great experience that this past week I came back and purchased a Tiguan for my son. I had been looking for over a month and found the car dealers in Miami to be horrible so we drove 50 miles to purchase the vehicles from you. I will tell everyone what a great experience it was and what wonderful salesmen you have. Brenda Jabro More

Rick Case Volkswagen is truly #1. They are very professional, helpful, and you receive the best service. Walter Chavez is my service advisor. He is very informative, and experienced. Rick Case Volk professional, helpful, and you receive the best service. Walter Chavez is my service advisor. He is very informative, and experienced. Rick Case Volkswagen is the place to go for all of your automotive needs. More

The worst service I have ever been to. 1) I came to have The worst service I have ever been to. 1) I came to have my annual service on April 14th. I asked to check everything and let me know if anything ne The worst service I have ever been to. 1) I came to have my annual service on April 14th. I asked to check everything and let me know if anything needs to be replaced or fixed. They did the oil change, replaced my battery, and replaced lower control arm bushing, which is part of the suspension. Despite making a repair of the suspension's part, no alignment was offered. An advisor (Carlos Ortiz) told me that no alignment is needed. When I was leaving the shop, I asked multiple times "Is my car completely fixed and there is nothing else that I need to be concerned about?" Carlos advised me that everything was good to go, and the only thing he would recommend is replacing the tires my next service, meaning in a year or 10,000 miles. As I left the shop, I noticed some vibration, but I thought it was just a bumpy road. Once I got on a highway, I did not feel any vibrations. 2) As I started driving in the city, going 40-50 mph, the vibration got worse. I returned to the shop on May 3rd and expressed my concern to Carlos. After their assessment, they told me that I need to replace my tires! Two weeks apart from going "it will last you another year" to "you need to replace them." I replaced two front tires (the ones that were to most concerning). I was advised that the other two tires can be replaced 3-4 months later. Again, no alignment was offered, and, when I asked for it, Carlos told me that I did not need to do an alignment. 3) A month later, on June 4th, my engine light came on. I felt resistance from my car at acceleration. I messaged Carlos immediately and dropped off my car on Monday, June 7th for the inspection. I got a call from the service advisor, recommending replacement of spark plugs and coils. Estimated cost was $750. Considering the fact that I already spent close to $2,000 on my car at that shop, it made me wonder that they are trying to get more money out of me. Since my car was already there, I decided to replace the other two tires and go for plugs and coils replacement somewhere else. This time they told me that I NEED to do the alignment! Makes you really wonder...So I replaced to tires and did the alignment. The very next day, I went to Sears to replace spark plugs and coils, as I was advised by the Volkswagen. They also provided a report on my car, which indicated that alignment was NOT done correctly!!! By the way, I replaced spark plugs and coils for the total of $250. 4) On June 11th, when I had to drive again, my engine light came on! I decided to take my car to a different Volkswagen location in Fort Lauderdale. I was completely fed up with and frustrated, taking my car to so many different shops and spending my time and money without resolving car issues. At Fort Lauderdale's location, they were able to determine what was causing the issue within two hours, while Rick Case Volkswagen had my car from 8 am to 2 pm and could not diagnose it properly. The issue was carbon build up on two cylinders. They cleaned up the cylinders, and my issue was finally resolved! I would definitely recommend going to the Gunther Volkswagen of Fort Lauderdale! However, I highly discourage you from going to the Rick Case Volkswagen in Weston. Aside from technical repairs (not), my car was never washed at the Weston location. You would think after spending good amount of money, you can at least have a proper car wash. Carlos Ortiz said that I have to ASK for a car wash! Ask for a complimentary car wash!? Really? Shuttle is never ready on time even if you ask in advance. I was late to work twice, and I had to ask a friend to drive me there, so I can pick up my car. This service center is an absolute disaster: lack of quality and professionalism, lack of a proper car inspection, and full of slack and sluggish work. More