Rick Case Volkswagen

The techs had no idea of what we where talking about when it came to the repairs we felt the car needed. Example of this was we told them the speakers were blown and becoming harsh on the ear, and their exa it came to the repairs we felt the car needed. Example of this was we told them the speakers were blown and becoming harsh on the ear, and their exact words were “I don’t know much about what you’re talking about but they seem fine to me.” There’s a clear fuzz in the speaker as well as certain times frequencies in the song fuzz out completely or rattle my door and my volume isn’t even past the half way mark. Another example is my sunroof visor slowly moves back and out of place when I’m driving and instead of taking a look at the track they proceeded to tell me that’s normal. I’ve driven many cars with sunroof visors, which happens over time yes but it’s covered in my warranty to be fixed and they did nothing. I spent several hours there waiting for my car to even get an update to be told nothing needs to be done when there are still issues like my last one which was a vibrating under my car, which they tried to tell me they could only rebalance my tires to fix it, when one, my tires and alignment were literally done a week ago and it feels like it’s coming from something shaking under the middle of my car as if an exhaust pipe is a little lose. I’m blown away the lack of knowledge, let alone action taken correct the issues that are covered by my warranty and will not be coming back to your deal ship after wasting 3 hours thank you. More

Rick Case VW is a fabulous dealer for service to my car. Service Advisor Hugo is always exceptional. He is great to work with...very professional, thorough and thoughtful. Service Advisor Hugo is always exceptional. He is great to work with...very professional, thorough and thoughtful. More

Yes very good treatment, helpful and quick. In general it was was a very pleasant experience. The waiting area clean and confortable. My car was returned in good shape. was was a very pleasant experience. The waiting area clean and confortable. My car was returned in good shape. More

Very unhappy with the service , unorganized had to resign documents several times , !!!kept my daughter there for 5 hours and made her wait there forever documents several times , !!!kept my daughter there for 5 hours and made her wait there forever More

Anvar is amazing! He helped us with two cars and we were very pleased. He’s very personable and very fair. Amazing experience! 100% would recommend very pleased. He’s very personable and very fair. Amazing experience! 100% would recommend More

Kevin Ambush the best seller. Very knowledgeable and very professional. He explained everything we needed to know. The best. Definitely we will come back to Kevin. professional. He explained everything we needed to know. The best. Definitely we will come back to Kevin. More

Prompt, professional best.service consultant, Justin Ross. Easy to schedule for service. Attentive reception. Speedy quality repairs. Auto delivered promptly washed, clean in excellent condition. Ross. Easy to schedule for service. Attentive reception. Speedy quality repairs. Auto delivered promptly washed, clean in excellent condition. More

This place is ok. I just don’t understand why they don’t put cars thru car wash after your car is serviced. I’ve been here several times and not once had it been done. Other dealers do it. put cars thru car wash after your car is serviced. I’ve been here several times and not once had it been done. Other dealers do it. More

Justin was great but probably won’t be coming back to Rick Case Volkswagen again the price for the synthetic oil change is too expensive Rick Case Volkswagen again the price for the synthetic oil change is too expensive More

The Staff made me feel comfortable, at ease. Very nice & clean area. They explained all my service requirements & I recommend all my friends to visit there clean area. They explained all my service requirements & I recommend all my friends to visit there More