Rick Case Volkswagen - Service Center

Great service Department. Work performed on time and very professional staff. Jose took time to explain everything thar was going to be performed in my vehicle. Department. Work performed on time and very professional staff. Jose took time to explain everything thar was going to be performed in my vehicle. More

Service maintenance Great Service, great people great price, quick time and accurate response to my service questions. Good knowledge of the type of oil required for the Great Service, great people great price, quick time and accurate response to my service questions. Good knowledge of the type of oil required for the oil change. Thanks. More

Efficient and Exceptional Experience Justin went above and beyond with my service. He was friendly and knowledgeable and he frequently checked in with me with updates on the status of my Justin went above and beyond with my service. He was friendly and knowledgeable and he frequently checked in with me with updates on the status of my vehicle. The technician thoroughly inspected my vehicle and diagnosed the issue. Overall, I had an incredible experience with the service department at Rick Case. Thanks guys!! More

Car Service I was given excellent customer service by Hugo Alvarez. He was very thorough, polite and courteous. He did everything that we discussed. I recommend R I was given excellent customer service by Hugo Alvarez. He was very thorough, polite and courteous. He did everything that we discussed. I recommend Rick Case Weston service department More

30k service First, I was very pleased of to be able to obtain an appointment on Saturday morning after calling only the day before. The scheduler was very friend First, I was very pleased of to be able to obtain an appointment on Saturday morning after calling only the day before. The scheduler was very friendly and managed to squeeze me in the time slot I wanted. On the day of the service (3/02/19), I was received very courteously and the agent who took me in charge was very knowledgeable, professional and friendly as well. I remembered his name (Jose), because he also had an exemplary behavior the last time I came in for a battery replacement issue. He was very respectful of my time and kept me appraised of all the steps of the process. I was really surprised to be done much earlier than I expected. I would recommend this Rick Case VW Dealership in Weston and especially this young agent (Jose) to any customer who has some service due for his/her car. More

Satisfied customer Rick Case has exceptional customer service. Informed sales and service people. They always make the the process easy. I would definitely purchase anot Rick Case has exceptional customer service. Informed sales and service people. They always make the the process easy. I would definitely purchase another vehicle from them. Great deals, incentives and service. Very pleased! More

DEALER SERVICE Change oil and filter. SERVICE CONSULTANT, Justin Ross was excellent and accommodating to my transportation needs. Friendly and professional. Assista Change oil and filter. SERVICE CONSULTANT, Justin Ross was excellent and accommodating to my transportation needs. Friendly and professional. Assistant provided transportation to nearby CCFL More

Its a magnific service. Good experience, no long waiting. SER ADVISER explain with details ,,work, labor and pricing !!! Highly recommend... and customer service is excell Good experience, no long waiting. SER ADVISER explain with details ,,work, labor and pricing !!! Highly recommend... and customer service is excellent as well...will not change dealer. More

Volkswagen Service Justin is a prime example of what a service advisor should be. Asking if we have any concerns and how the vehicle was running without trying to up sal Justin is a prime example of what a service advisor should be. Asking if we have any concerns and how the vehicle was running without trying to up sale on our visit. Justin also told us that the vehicle would be inspected and he would contact us if any issues were identified. Thank you for your attentiveness and quick service. More

Not Good at all About 6 month ago I bought 4 new tires and alignment for my car. I was told that there was a part that needed replacing for the alignment and was cha About 6 month ago I bought 4 new tires and alignment for my car. I was told that there was a part that needed replacing for the alignment and was charged for the tires and alignment.... I asked for a quote but never did receive one!! Now I go back for oil change and tire rotation and your service department tells me I need two new tires and the cost to fix the rear end alignment is $1000.00 dollars. Why if you new the car would not align properly did I get charged for alignment you could not do? And now I have a mess on my hands do to you misleading. I do not think I will ever be using your service department and or purchasing from you. Sincerely Unhappy customer!!! More