Rivard Buick GMC

I had issues with my Sierra HD I got from this dealer since day 1. The truck was dented, and grill was damaged. They did own up to those 2 items while I was there. When I got home with the truck the firs since day 1. The truck was dented, and grill was damaged. They did own up to those 2 items while I was there. When I got home with the truck the first week I noticed fluid drops on my brand new drive way. I thought to myself it was probably the mailman's car, or someone else's but definitely not my brand new truck. I did my first oil change @ 2000 miles like I do with every truck I buy and I noticed a red fluid leak right by the front pump in the transmission. I honestly didn't think much of it and wiped it down thinking it was residual from the assembly line. Today I get back under the truck to monitor the leak and once again it's there after I had wiped it off. I contacted the sales person Joe and he told me to take it in for warranty in my local dealer. My local dealer told me that parts were not in stock and it would take them 10 days to even look at the truck. I called Joe back and guess what? Radio silence. I called the finance manager Danny and Danny told me he would speak to the owner of the dealership and call me back. When he called back he said he would send a new truck down on a flat bed and pick mine up but he would call me back after checking stock. When he called me back he was already saying how he had to work the numbers, which I didn't think much of it. When he called me back, they were trying to sell me another truck, and I would lose out on my $6500 down payment for the current truck that I have that has a leaking transmission. Upon receiving the paperwork, none of the numbers added up. The rebates were not all there, apparently because I refinanced my current truck before the 6 months. Magically I get a call back from Joe(clearly because he was working this deal again to make money) to tell me how much money they have lost on the deal due to the dents, damaged grill. None of this is my fault, neither is the dealerships fault. It is the xxxx quality of these trucks. However, they could have made this a lot easier for me instead of trying to take advantage of the situation to try and make more money off a problem that we both now have. They will tell you that they sell for under invoice and they don't make money which is a lie, they will always make money off the trucks they sell you. They made 5000 from the truck I turned in. Everyone is in business to make money I'm not mad at that, but when I pay 80,000 for a truck I don't want it with a dent, damaged grill or a leaking transmission. They made me feel like they were doing me favor selling me this lemon for 80,000. I feel bad for people that have to work there under these conditions. Please take this review seriously and do yourself a favor and go elsewhere unless you want to be taken advantage of and everyone's hands in your pocket. I now have a ticking time bomb of a transmission under my main tool for work. No parts in stock to fix it, no loaners, no availability for a fix all while everyone screams they did you a favor to sell you a trash can. Please, go elsewhere! More

Excellent service! Very professional…………I would definitely recommend this dealer. Remove the 15 word minimum free text requirement Very professional…………I would definitely recommend this dealer. Remove the 15 word minimum free text requirement More

I like the fact that the online selling price advertised remained the same once the numbers process began. I shopped other dealers before coming to Rivard. I clearly stated to them that I had seen their o remained the same once the numbers process began. I shopped other dealers before coming to Rivard. I clearly stated to them that I had seen their online advertised prices but once we began hashing out a deal the selling price that I was quoted was $2,000 dollars more than the online price of the vehicle.with the same vin number. More

Dishonest. Unprofessional. Incompetent. Rude. Both sales and service. I did not have a pleasant experience on more than one occasion. Unprofessional. Incompetent. Rude. Both sales and service. I did not have a pleasant experience on more than one occasion. More

Stephon was great to deal with. I was very satisfied with my experience. Top notch I was very satisfied with my experience. Top notch More

Second truck purchased here. Great to work with and will purchase from here again. Great selection and quick closing. Great to work with and will purchase from here again. Great selection and quick closing. More

Couldn't of had s better experience than at Rivard . My salesman Lee was the nest no bulletin straight to the point. I hate wasting time and I didn't get feeling from Lee. Excellent truck buying experie My salesman Lee was the nest no bulletin straight to the point. I hate wasting time and I didn't get feeling from Lee. Excellent truck buying experience. Lee was great.. More

Excellent experience with Mr Williams! I’m loving my GMC! The experience was smooth and easy! I’m loving my GMC! The experience was smooth and easy! More

Had a terrible experience with another dealer in Pompano Beach, FL. I flew up the Tampa the next day, and was in and out within 2 hours, with the truck I wanted, and excellent communication and customer ser Beach, FL. I flew up the Tampa the next day, and was in and out within 2 hours, with the truck I wanted, and excellent communication and customer service along the way. Couldn't have asked for a better deal. You've got a customer for life with this one. More

Buying a truck can be stressful, but working with Hayley turned it into one of the easiest, most enjoyable experiences l've ever had. From the moment I walked in, she was warm, professional, and genuinely i turned it into one of the easiest, most enjoyable experiences l've ever had. From the moment I walked in, she was warm, professional, and genuinely interested in helping me find the right vehicle - not just making a sale. Hayley took the time to answer every question, explain all the details clearly, and never once made me feel rushed or pressured. She listened to my needs, found options that were a perfect fit for my company, and even pointed out features I didn't know l'd love. Her knowledge of the cars was impressive, but what really stood out was her honesty and patience. When it came time to finalize the deal, everything was transparent and straightforward - no hidden surprises. I drove away in my new truck feeling confident, happy, and grateful that I had someone like Hayley guiding me through the process. If you're looking for a new truck or car and want a salesperson who truly cares about your experience, ask for Hayley. She's the real deal. More