Rivera Toyota of Mt. Kisco

Scheduling was very easy. My service was for a fuel pump recall and my Service Advisor, Mike Kaminski, was very helpful in arranging for a loaner car. He called me when he said he would, my car was ready w recall and my Service Advisor, Mike Kaminski, was very helpful in arranging for a loaner car. He called me when he said he would, my car was ready when he said it would be and he was professional and courteous. My one concern is that Mike called to tell me the technician did a 21 point inspection and that I needed front brakes and engine and cabin filters. I told him I appreciated that information, but, the cabin filter had been replaced within the past month. He offered that the technician probably saw the engine filter needed replacement and assumed the cabin filter did too. He also said there was a "special" on the purchase of the two filters. Again, I appreciated the information, but, not sure I feel comfortable that the advice was fully correct. I did tell Mike that I will have my front brakes checked at my daughter's business, an Aamco Franchise, and replaced, if necessary. Also, I will have the filters checked, again. More

Overall, I had a good experience. Paid extra to have car washed and cleaned. It could have been a little cleaner for the price I paid. washed and cleaned. It could have been a little cleaner for the price I paid. More

Efficient service and good care of vehicle. I recommend it highly. Easy to get an appointment. Will lease again. The people were friendly and polite. it highly. Easy to get an appointment. Will lease again. The people were friendly and polite. More

Kathy had told me that my car service would be completed in an hour and a half and it was! She is an excellent representative. in an hour and a half and it was! She is an excellent representative. More

Best and friendly Angel Very good FinNce manager nice and good approach Very good all over. Like good people I worked. Great and helpful to my expectation good approach Very good all over. Like good people I worked. Great and helpful to my expectation More

First of all this was my -replacement sales rep, James was over the TOP. Outstanding sales person. made the process incredible. I have already given his name to several people. was over the TOP. Outstanding sales person. made the process incredible. I have already given his name to several people. More

I was very happy with my recent, unexpected needed maintenance. Staff was friendly and my car was quickly serviced!! Of course I love my Corolla Hybrid! Learning a lot about how to care for it corr maintenance. Staff was friendly and my car was quickly serviced!! Of course I love my Corolla Hybrid! Learning a lot about how to care for it correctly. More

Love it!Helping with everything and nice people, make Love it! Helping with everything and nice people, make you feel like home. Price really good and the financial it’s fast..Really happy with my SUV Love it! Helping with everything and nice people, make you feel like home. Price really good and the financial it’s fast..Really happy with my SUV More

All went well with one exception - the new policy to charge a 3.99% fee for credit card charges. Annoying, also high as most banks charge as low as 1% and no higher than 3%. If you need to raise prices, charge a 3.99% fee for credit card charges. Annoying, also high as most banks charge as low as 1% and no higher than 3%. If you need to raise prices, do so directly, don't do something like this! I have a bias as a retiree after 30+ years with a credit card company, but you are charged that fee because the bank takes all the credit risk and you avoid the need to deal with checks or cash. More

Mike unanimously gives the best customer service he deserves a raise. Perhaps you want to correct The 25 word minimum in one sentence I explained my thought. deserves a raise. Perhaps you want to correct The 25 word minimum in one sentence I explained my thought. More