I made an appointment for what may have appeared to be a routine service, but service guy Mark took the time to call me in advance of the appointment to get more information and more details about what was going on with my car. This was extremely helpful since I was waiting in person. This is absolutely great personalized service. Rivera is really on top of making your service appointment efficient and a pleasure. They have a nice roomy and comfortable waiting room at the service area with cushy chairs or a table to sit at, and coffee/tea and bagels, magazines and phone chargers. The guys who do intake for the cars outside are very professional. I felt welcomed and the staff was engaged with my appointment and my car.