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Rivera Toyota of Mt. Kisco

4.9

1,000 Lifetime Reviews

325 N Bedford Road, Mt Kisco, New York 10549
Call (914) 666-5181

1000 Reviews of Rivera Toyota of Mt. Kisco

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January 17, 2018

"Service Extravaganza of Happiness"

- Happy Dad

Almost 12 years of perfect, wonderful, careful, kind service. Ronnie, kevin, Jose, Debbie and all the rest have ALWAYS taken such great care of me. 215,000 miles and going strong. All thanks to all of them. I have NEVER taken my car anywhere else to be touched by anyone. And look at the results. I plan to get my kids a Rav 4 specifically because of the quality of service and care I have enjoyed at Toyota North/Rivera Toyota over the past 11+ years.

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Recommend Dealer
Yes
Employees Worked With
Ronald Odegaard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 14, 2018

"First service"

- Toyotasienna

This dealership is amazing. I have had cars from other dealers nothing compares tothe service I received here.everyone was so nice and friendly from the first day I went in.

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Recommend Dealer
Yes
Employees Worked With
Kelly (Robinson) Raman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 14, 2018

"Quick but confusing"

- donnau

I arrived at the dealership to get my oil changed, not knowing it would be in a different location. I went to the second location and then it was next door to that building, I felt confused and frustrated. When I called the number it said, closed, but then the message said open at 8am, the signs at the dealership had different times on the door, the sign and the message. However, upon arrival, Mark was really nice and helpful and made the rest of my experience better and the service was really quick.

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Recommend Dealer
Yes
Employees Worked With
Mark Anderson
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 14, 2018

"Great experience! "

- Ldesio

First time at Rivera Toyota. Definitely coming back here and would recommend to all. Our service advisor Mark was great and the whole process was smooth, timely and organized!!! He checked in with us throughout and made everything run smoothly!

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Recommend Dealer
Yes
Employees Worked With
Mark Anderson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 08, 2018

"HORRIBLE SERVICE DEPARTMENT"

- dcf50

I am supposed to get 5 free tune-ups for my 2016 4Runner - which I bought and am paying a lot of money for. When I brought it in for my 15,000 tune-up I also needed an inspection. They told me the system was down so I had to go to Mavis after the tune-up for a separate inspection. For my 20,000 tune-up I called in advance to schedule my appointment. They confirmed both via email and voicemail a day in advance, but when I showed up they refused to honor my appointment and told me it would be a 2-hour wait; There were about 2- other people waiting around for their vehicles. I had come up from the city so I did not have time to wait around, and now I have to go to Mavis and pay for a tune-up that should have been free. They did not apologize or care about my frustration. They should reimburse me for all of my Mavis expenses, given that the free tune-ups were part of the purchase negotiation. I wonder if Mariano knows how horribly mis-managed his service department is and how it's impacting his now tarnished reputation.

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Recommend Dealer
No
Employees Worked With
Mark Anderson
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jose Azize
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Debra Mona Dickson
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kevin Feldman
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Anthony Grasso
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ronald Odegaard
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jafet Rivera
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mariano Rivera III
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 03, 2018

"150,000 mike maintenance "

- K and S

Great service Waited for the work to be performed. Offered a ride to us to Target. Explained all that had to be done. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Ronald Odegaard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 29, 2017

"Great service, Kevin Feldman"

- commute

Kevin took care of my Corolla and got it back to me within half hour even though I didn't have an appointment. I bring my Corolla to express service every 5,000 miles and with guys like Kevin and Mark it keeps running smoothly! Great service and great price!

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Recommend Dealer
Yes
Employees Worked With
Mark Anderson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kevin Feldman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 29, 2017

"Always great"

- Bob 1957chevy

Very helpful made the buying experience easy . This the 3rd rav 4 I have owned and plan on owning more . The staff was friendly and George Paonessa was great to deal with.

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Recommend Dealer
Yes
Employees Worked With
George Paonessa
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Heber Ball
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 28, 2017

"A wonderful professional experience Kevin Feldman was great "

- 2lakeside

I will be back for all my Toyota needs...a wonderful experience as compared to Westchester Toyota which was the worst...thanks Kevin Feldman for all your help

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Recommend Dealer
Yes
Employees Worked With
Kevin Feldman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 25, 2017

"Kevin was very nice and helpful. His estimate of waittime wa"

- nancy

Kevin Feldman was very helpful and courteous. His estimate of an hour wait time was accurate and I enjoyed a bagel and coffee. I always have a good experience when I go for service at Rivera Toyota. Everyone is very pleasant and helpful.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Kevin Feldman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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